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Lexus of Melbourne

Viera, FL

4.9
2,672 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,672 reviews

May 27, 2016

Our experience with Lexus of Melbourne was great -- as usual Keith Croft was very helpful and took a lot of care in explaining all the features of the new 2016 RX 350 models. We have driving the RX from Lexus of More

by blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Toker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2016 -

Lexus of Melbourne responded

Congrats on your new 2016 RX 350! We are very pleased to hear you had such a wonderful experience with our team. Keith and Brian will be very happy to hear your kind words. We greatly appreciate your business and hope you continue to enjoy your new car out on the open roads.

May 26, 2016

excellent technical talent dedicated to get it right John Lorne is very conscientious and makes sure everything is just right to get you back on the road with your car in tip top shape. More

by darold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2016 -

Lexus of Melbourne responded

Thank you for leaving a review! We are very pleased to hear John has provided you with an excellent experience. He will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.

May 25, 2016

Very satisfied Tom was extremely helpful and honest. I live in Windemere Florida and because of Tom I decided to make the drive and lease my second vehicle in two ye More

by Windermere77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi
May 25, 2016 -

Lexus of Melbourne responded

Thank you for the review! It is a pleasure to hear a returning customer continue to have an excellent experience with our team! We greatly appreciate your business and look forward to seeing you again in the future.

May 22, 2016

ES 350 Lease Mr. Alex Colon is the sales agent that arranged the deal for a new ES 350 leasing agreement. Alex was professional and very pleasant while helping me. More

by Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean McGee 5 Excellent
May 23, 2016 -

Lexus of Melbourne responded

Thank you for taking the time to leave such a wonderful review, Bear! We are pleased to hear you had such an excellent experience with Mr. Alex and Mr. Sean. They are both great men who enjoy going above and beyond for all their customers and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.

May 22, 2016

Always accommodating! John always provides excellent service and attention -- above and beyond. I don't even have a Lexus but still come here for all my scheduled service. More

by JanInaba
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review! Please feel free to let us know if there is anything we can do for you. We appreciate your business and look forward to seeing you again in the future.

May 22, 2016

Professional and To The Point I recently purchased a used Lexus from the dealership. I dealt with Tom Hakimi and he was well versed in the model and answered all our questions. The More

by JackCrabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi
May 23, 2016 -

Lexus of Melbourne responded

Congrats on your new pre-owned Lexus! It is a pleasure to hear Tom went above and beyond to provide you with such a great experience. We appreciate your business and hope to see you again in the future.

May 17, 2016

Very happy customers My husband and I have purchased 6 vehicles from Robert LaMarr and Lexus of Melbourne. It is, quite simply, the best car buying experience we have ever More

by Jajomfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Coats
May 17, 2016 -

Lexus of Melbourne responded

Thanks for your kind review! It's wonderful to hear our team has always treated you and your husband like family when you visit. It's our pleasure to make sure you receive the best customer service possible from our team. We sincerely appreciate your continued business and look forward to seeing you in the future.

May 17, 2016

Comfortable purchase Knowledgable and patient sales personnel. No pressure sales, Cars are awesome many to chose from. I'm a repeat customer and highly recommend Lexus of More

by Tonys IS350
Recommend Dealer
Yes
Employees Worked With
John Moriarty
May 17, 2016 -

Lexus of Melbourne responded

Thanks for your review! It's great that you've received patient and knowledgeable service from our team. We appreciate your continued business. If there's anything we may assist you with in the future please don't hesitate to let us know.

May 09, 2016

Not a pleasant experience I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I as More

by Missz
Recommend Dealer
No
Employees Worked With
Jun 16, 2016 -

Lexus of Melbourne responded

Thanks for taking the time to give us your feedback. We are disappointed to hear that you did not have a positive experience. Our goals are to meant to help you, not to take advantage of you, and we are sorry to hear that you felt swayed a certain way. We would love to try and resolve this for you. Feel free to contact us, TR Page, Owner/GM, reviews@lexusmelbourne.com, 321-254-7878.

Jun 17, 2016 -

Lexus of Melbourne responded

Hello Missz. We do apologize that you felt compelled to have a recommended wheel alignment during your visit with us. For many folks, the only opportunity they have to correct an alignment issue is when their vehicle is here at the dealership. We felt a responsibility to alert you that an alignment was due. A wheel alignment is the process of checking and adjusting the angles of the wheels relative to each other and to the car body. The reason we recommend wheel alignments to be done is because over time the wheel angles change. This happens as a result of deforming and wear of various rubber bushings in the vehicle suspension and sagging of the springs. Besides that, the wheel alignment needs to be checked after hitting large & small potholes, railroad tracks, speed bumps, construction zones on highways and curbs, as well as after accidents. The wheel alignment also needs to be done after replacement of any of the major suspension or steering components. Lexus recommends that customers get their vehicles aligned once a year and/or every 15,000 miles. As a courtesy to all of our customers we offer a complimentary wheel alignment check on our service drive. Our ownership and management are believers in preventive maintenance. If your alignment is out and it is not addressed, you will most likely have to replace your tires at an earlier date than originally planned. While we do replace tires often, we prefer seeing the smiles on our customers when they are able to save money, extend the life of their cars, and most important…..keep themselves and their passengers safe by ensuring that their tires are properly aligned.

May 08, 2016

Recurring maintenance As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my More

by Rsmoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Toker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2016 -

Lexus of Melbourne responded

Thanks for your 5-star review! We're happy to hear Brian was helpful and made sure you were in and out of our dealership in a timely manner.

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