Lexus of Melbourne

Not a pleasant experience I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I as I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I asked if I needed it he stated,"You don't have to, but I recommend...." Service member stated that an alignment was recommended every 15,000 miles. I spoke to my mechanic brother after the fact that I paid ect. and he stated that I didn't need an alignment at that time. Especially since my car in no way felt disaligned. I feel like it was not right for your service member to sway an unknowledagble customer. My first time experience at Lexus of Melbourne is definitely not a pleasant one. I will definitely go back to Lexus of Orlando from now on. More

Recurring maintenance As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my questions. I'm always always pleased with his assistance More

Friendly and efficient service John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being servi John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being serviced. More

great experience I had a very great positive and comfortable experience from the first time I contacted Lexus of Melbounre right up through the time I signed all the p I had a very great positive and comfortable experience from the first time I contacted Lexus of Melbounre right up through the time I signed all the paperwork. John Moriarty was the best car salesman I have ever had the pleasure of dealing with, and I have dealt with many. Kudos to Lexus of Melbourne and especially to John Moriarty. More

Proactive customer service Fully explained all needed service, recommended service and provided loaner car and ride which was helpful. To put the service over the top, I'd r Fully explained all needed service, recommended service and provided loaner car and ride which was helpful. To put the service over the top, I'd recommend interior cleaning as per of the service; at least when it's a larger service like mine ($2000+) More

Great! My husband and I had a good experience, Alex was very informative and the whole Lexus team was extremely helpful. We will return for our next vehicle My husband and I had a good experience, Alex was very informative and the whole Lexus team was extremely helpful. We will return for our next vehicle! More

The most amazing auto purchase experience ever. We have never purchased a Lexus before. Most people dread going to an auto dealership to purchase a vehicle. I have to say this was the most relaxing, We have never purchased a Lexus before. Most people dread going to an auto dealership to purchase a vehicle. I have to say this was the most relaxing, enjoyable experience we've ever had. The dealership itself is beautiful, has a great comfy waiting room and free refreshments. Our salesman, John, was extremely knowledgeable and spent lots of time with us. I would certainly recommend this dealer and salesman. We did not look at any other Lexus dealers and have not had any service, but I expect that to also exceed my expectations. More

New car We were unsure if we we going to buy existing Lexus, lease again. Or buy new. We were given all choices and detailed pricing which helped us make a we We were unsure if we we going to buy existing Lexus, lease again. Or buy new. We were given all choices and detailed pricing which helped us make a well informed decision. No salesman pressure. More

85,000 Mile Maintenance John Lohne handles the maintenance for my 2009 Lexus 350. I have always been pleased with his professionalism. My battery failed inspection on this John Lohne handles the maintenance for my 2009 Lexus 350. I have always been pleased with his professionalism. My battery failed inspection on this visit, so was replaced. Since it was less than 2 years old, there was no charge for the new battery, which has a 5 year warranty starting now. More

Overall excellent. Both Lohne and Duane excelled. Lohne set it up so I could get a loaner immediately in order to get my wife to MCO for a flight. I was late in getting to Viera and Lohne was busy wit Lohne set it up so I could get a loaner immediately in order to get my wife to MCO for a flight. I was late in getting to Viera and Lohne was busy with a customer. Duane stepped in, processed the paper work and got us on our way. My wife did not miss her plane. Thank you John and Duane. More