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Lexus of Melbourne

Viera, FL

4.9
2,678 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,678 reviews

May 22, 2016

Always accommodating! John always provides excellent service and attention -- above and beyond. I don't even have a Lexus but still come here for all my scheduled service. More

by JanInaba
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review! Please feel free to let us know if there is anything we can do for you. We appreciate your business and look forward to seeing you again in the future.

May 22, 2016

Professional and To The Point I recently purchased a used Lexus from the dealership. I dealt with Tom Hakimi and he was well versed in the model and answered all our questions. The More

by JackCrabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi
May 23, 2016 -

Lexus of Melbourne responded

Congrats on your new pre-owned Lexus! It is a pleasure to hear Tom went above and beyond to provide you with such a great experience. We appreciate your business and hope to see you again in the future.

May 17, 2016

Very happy customers My husband and I have purchased 6 vehicles from Robert LaMarr and Lexus of Melbourne. It is, quite simply, the best car buying experience we have ever More

by Jajomfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Coats
May 17, 2016 -

Lexus of Melbourne responded

Thanks for your kind review! It's wonderful to hear our team has always treated you and your husband like family when you visit. It's our pleasure to make sure you receive the best customer service possible from our team. We sincerely appreciate your continued business and look forward to seeing you in the future.

May 17, 2016

Comfortable purchase Knowledgable and patient sales personnel. No pressure sales, Cars are awesome many to chose from. I'm a repeat customer and highly recommend Lexus of More

by Tonys IS350
Recommend Dealer
Yes
Employees Worked With
John Moriarty
May 17, 2016 -

Lexus of Melbourne responded

Thanks for your review! It's great that you've received patient and knowledgeable service from our team. We appreciate your continued business. If there's anything we may assist you with in the future please don't hesitate to let us know.

May 09, 2016

Not a pleasant experience I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I as More

by Missz
Recommend Dealer
No
Employees Worked With
Jun 16, 2016 -

Lexus of Melbourne responded

Thanks for taking the time to give us your feedback. We are disappointed to hear that you did not have a positive experience. Our goals are to meant to help you, not to take advantage of you, and we are sorry to hear that you felt swayed a certain way. We would love to try and resolve this for you. Feel free to contact us, TR Page, Owner/GM, reviews@lexusmelbourne.com, 321-254-7878.

Jun 17, 2016 -

Lexus of Melbourne responded

Hello Missz. We do apologize that you felt compelled to have a recommended wheel alignment during your visit with us. For many folks, the only opportunity they have to correct an alignment issue is when their vehicle is here at the dealership. We felt a responsibility to alert you that an alignment was due. A wheel alignment is the process of checking and adjusting the angles of the wheels relative to each other and to the car body. The reason we recommend wheel alignments to be done is because over time the wheel angles change. This happens as a result of deforming and wear of various rubber bushings in the vehicle suspension and sagging of the springs. Besides that, the wheel alignment needs to be checked after hitting large & small potholes, railroad tracks, speed bumps, construction zones on highways and curbs, as well as after accidents. The wheel alignment also needs to be done after replacement of any of the major suspension or steering components. Lexus recommends that customers get their vehicles aligned once a year and/or every 15,000 miles. As a courtesy to all of our customers we offer a complimentary wheel alignment check on our service drive. Our ownership and management are believers in preventive maintenance. If your alignment is out and it is not addressed, you will most likely have to replace your tires at an earlier date than originally planned. While we do replace tires often, we prefer seeing the smiles on our customers when they are able to save money, extend the life of their cars, and most important…..keep themselves and their passengers safe by ensuring that their tires are properly aligned.

May 08, 2016

Recurring maintenance As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my More

by Rsmoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Toker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2016 -

Lexus of Melbourne responded

Thanks for your 5-star review! We're happy to hear Brian was helpful and made sure you were in and out of our dealership in a timely manner.

May 08, 2016

Friendly and efficient service John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being servi More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2016 -

Lexus of Melbourne responded

Thanks for sharing your review with us Karen! We're happy to hear John has always provided friendly and informative service for you. Please let us know when we can assist you again in the future.

May 08, 2016

great experience I had a very great positive and comfortable experience from the first time I contacted Lexus of Melbounre right up through the time I signed all the p More

by Ernie
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan in Finance, John Moriarty
May 08, 2016 -

Lexus of Melbourne responded

Ernie, thanks for your review! We're happy to hear our team provided a positive and comfortable experience for you. We appreciate hearing from you and we're looking forward to seeing you again.

May 07, 2016

Great! My husband and I had a good experience, Alex was very informative and the whole Lexus team was extremely helpful. We will return for our next vehicle More

by Lexus123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2016 -

Lexus of Melbourne responded

Thanks for your review! We always love to hear when our team provides a good experience for our customers. We're looking forward to seeing you in the future.

May 07, 2016

The most amazing auto purchase experience ever. We have never purchased a Lexus before. Most people dread going to an auto dealership to purchase a vehicle. I have to say this was the most relaxing, More

by dlashof
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Moriarty
May 07, 2016 -

Lexus of Melbourne responded

Thanks for your kind review! We're so happy to hear John and our team made sure you had the most enjoyable experience at a dealership. We look forward to assisting you again in the future.

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