Lexus of Melbourne

Service Visit 2/24/2106 My service visit yesterday went perfectly. My service advisor, Brian Toker, did his usual excellent job in taking care of the service required on my My service visit yesterday went perfectly. My service advisor, Brian Toker, did his usual excellent job in taking care of the service required on my vehicle, having the correct parts available, scheduling a loaner car for the day, and getting the work completed in a timely manner. I highly recommend working with Brian whenever your Lexus requires service. More

Great buying experience Tom was great to work with and he was pleasant and gave us useful information about leasing. He made the chore of buying a new car enjoyable. Tom was great to work with and he was pleasant and gave us useful information about leasing. He made the chore of buying a new car enjoyable. More

Service experience at Lexus of Melbourne I have been purchasing and servicing vehicles at Lexus of Melbourne for 12 years. The dealership goes the extra mile in giving their customers the be I have been purchasing and servicing vehicles at Lexus of Melbourne for 12 years. The dealership goes the extra mile in giving their customers the best purchase price possible. The best part of purchasing a vehicle there is the service department. I have been so fortunate to have Service Consultant Jaime Coates taking care of me for 10 years. LEXUS OF MELBOURNE has the best service department that I have ever utilized. Jaime Coates is the ultimate professional, and always gets me in for service on my schedule. I highly recommend Lexus of Melbourne (located in Viera!) for sales and service. More

Purchased a new 2016 RX350 This is the third car we have purchased from a Lexus of Melbourne. Each experience has been by all terms easy. Inventory(availability and timing), n This is the third car we have purchased from a Lexus of Melbourne. Each experience has been by all terms easy. Inventory(availability and timing), negotiation, and personal engagements were professional and respectful. In the most recent purchase, our salesman John Moriarty managed a complex deal with my company well, despite some paperwork issues. He made it easy and accommodated us well. Other reasons we choose to do business with Lexus of Melbourne is the service leads and loaner program. Mike Retz is someone who works with us in terms of schedule and provides timely information to make repair decisions. Recently, the service loaner program provided a newer RX350 for an few days. This helped us decide to stay with Kenya and re-purchase the latest RX350. More

Car buying experince for 2016 RX 350 at Lexus of Melbourne Shane did an outstanding job of staying in touch with over several months and keeping up to date on the availability of 2016 RX 350s. He was courteou Shane did an outstanding job of staying in touch with over several months and keeping up to date on the availability of 2016 RX 350s. He was courteous and professional throughout the sales process and did an excellent job of providing details and timeline. Shane has since followed up with me and made this the best car buying experience I've ever had. More

Considering the options This is our first new Lexus, they practically sell themselves, but having the right technology specialist to help you walk through the options makes a This is our first new Lexus, they practically sell themselves, but having the right technology specialist to help you walk through the options makes all the difference. We looked at several models over two days with some mixed feelings after the first day. However, on the next visit Justin stepped in to help us with our car of choice. His knowledge of the vehicle and its technological offerings was the missing piece we needed to make the decision to buy our new car. More

Latest visit for service: I have dealt with Lexus of Melbourne for many years and have never had an unpleasant experience, so common when women have to deal with car dealership I have dealt with Lexus of Melbourne for many years and have never had an unpleasant experience, so common when women have to deal with car dealerships and their car repair services. Mr. John Lohne has been most conscienciously looking after my 1995 Lexus SC 400 which I just love and will not part with. We have gone by the service book until there were no more pages to fill in and now we are doing timely oil and filter changes and anything that show signs of wear and tear because of old age. I have never had the feeling that Mr. Lohne took advantage of my female ignorance about cars, motors and repairs and will recommend Lexus of Melbourne without hesitation to anybody who might be asking. I bought a Lexus as a long-time Mercedes enthusiast because I was swayed by the promise of service which Mercedes seemed to have forgotten, and have not been disappointed. The car is so well built and put together, that there is very little service/repair necessary. Jutta Fulford More

Another Happy Customer I loved my 12 year old Lexus ES330. It was pin excellent shape and I intended to keep it another three years. I had my car in for service on a Frida I loved my 12 year old Lexus ES330. It was pin excellent shape and I intended to keep it another three years. I had my car in for service on a Friday afternoon and picked it up late that afternoon. The next noon I drove my car fifty miles up the interstate and noted that the "check engine" light had come on. Later that afternoon I returned to the service department but it had already closed. Concerned about what wax causing the warning light, I wanted to leave the car there to be looked at on Monday morning. I walked into the sales department and was met by my "Angel" (Nicole DeVos) who listened to my problem and took me to her sales manager who immediately told her to provide me with a loaner car and that she would explain the problem to Brian Toker on Monday morning. Brian had the service people look at it first thing Monday morning. After lunch he called me to let me know that it was only a gas cap leak and they replace it free of charge. I really appreciated the manner by which Brian handled my problem. I brought my loaner car back and went home.. Meanwhile my wife had fallen in love with the loaner over the weekend and continued to push me to come back to the dealership and "make a deal". Finally on Friday I called Nicole to make an appointment for Saturday. I had "no intention" to trade my car that I liked so much. I will say that Nicole was not pushy but somehow she was inching me closer to sign on the dotted line. I was impressed with the entire sales organization but most of all by Nicole. Had she and Brian not treated me so well the previous weekend, I would still be driving my old car. I love my "new" ES350. More

My first Lexus Good friendly, hospitable people. Beautiful facility. Large choice of of autos to chose from. I also hod some dealings with Casey and the financial Good friendly, hospitable people. Beautiful facility. Large choice of of autos to chose from. I also hod some dealings with Casey and the financial person that also went will. More

always great We choose to either have our vehicles picked up or a drive over in lieu of going to Lexus of Orlando! The salesmen (Alex) and your service department We choose to either have our vehicles picked up or a drive over in lieu of going to Lexus of Orlando! The salesmen (Alex) and your service department are wonderful and make the trip worthwhile. More