Lexus of Melbourne

Best Service Department Every time I come in for service John takes great care of getting me processed and the car into service. The Service team should also receive kudos as Every time I come in for service John takes great care of getting me processed and the car into service. The Service team should also receive kudos as they usually complete the service ahead of schedule allowing me to get on my way. The cleaning crew as well does a great job making my CT look like the day I bought it. Thanks to all - More

Excellence The service is always excellent and Brian Toker is outstanding. Brian gets to know his customers and their vehicles which makes hi highly effective i The service is always excellent and Brian Toker is outstanding. Brian gets to know his customers and their vehicles which makes hi highly effective in providing service. More

efficient and courteous I have dealt with my service adviser John for over 4 years. He always provides prompt service and explains all repair work . My wife also has a Lexus I have dealt with my service adviser John for over 4 years. He always provides prompt service and explains all repair work . My wife also has a Lexus and we chose the brand not only for the reliability reputation but the high level of customer service after the sale has been conducted. The dealership has always meet our expectations and we will continue to be customers in the future. More

Excellent service 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for s 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for service !! More

Mileage Service made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also completed with no issues. More

Beyond five star and trustworthy experience I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a proble I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a problem for me on my upcoming road trip. The cost was covered by Lexus. Also a small scratch was repaired within hours of bringing it to the attention of the service advisor. I feel as though I have my big brother watching over my car. This dealership is as proud of your car as your are! More

Great I had a great car buying experience. It was a very professional, yet friendly atmosphere. Make sure to ask for Tom! Sincerely, a satisfied customer! I had a great car buying experience. It was a very professional, yet friendly atmosphere. Make sure to ask for Tom! Sincerely, a satisfied customer! More

Outstanding experience I had an outstanding experience at Lexus of Melbourne. Rob LaMarr (sales) was simply excellent! It was the best car sales experience I have ever had I had an outstanding experience at Lexus of Melbourne. Rob LaMarr (sales) was simply excellent! It was the best car sales experience I have ever had! More

Candor, Transparency, and Fast I found the car I wanted, but alas it was 150 miles away from home! I submitted my information and Rob LaMarr contacted me immediately. He confirmed t I found the car I wanted, but alas it was 150 miles away from home! I submitted my information and Rob LaMarr contacted me immediately. He confirmed the car's availability and took some photos, that he text messaged me shortly thereafter. He quickly confirmed for me the details of the credit terms, fees, options, etc. This was my 1st experience securing a car online and not locally. When I arrived, everything was as quoted over the phone and everyone I interacted with was friendly and professional. I test drove the car and signed all the papers. In addition, this was my 1st Lexus. Previous cars included a Volvo, Saab, Chevrolet, Nissan, and BMW. Thanks, Ned More

Exceeded Expectations! My car buying experience was fantastic. Much better than I had expected. When I walked into the dealership, it was a little busy. I had to wait a sho My car buying experience was fantastic. Much better than I had expected. When I walked into the dealership, it was a little busy. I had to wait a short while for a sales person to assist me. But boy was it worth the wait..... I got Tom Hakimi. He was so patient with me and satisfied all my quirky requests! Fabulous man to work with...thank you. My finance experience was also above expectations. Rene explained all of the options to me, and I never felt pushed or pressured into buying any of them. I felt informed. That was very refreshing and very much appreciated! I live in Orlando and it was worth the drive to Melbourne to buy my Lexus! Thank you. More