Lexus of Melbourne

efficient and courteous I have dealt with my service adviser John for over 4 years. He always provides prompt service and explains all repair work . My wife also has a Lexus I have dealt with my service adviser John for over 4 years. He always provides prompt service and explains all repair work . My wife also has a Lexus and we chose the brand not only for the reliability reputation but the high level of customer service after the sale has been conducted. The dealership has always meet our expectations and we will continue to be customers in the future. More

Excellent service 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for s 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for service !! More

Mileage Service made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also completed with no issues. More

Beyond five star and trustworthy experience I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a proble I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a problem for me on my upcoming road trip. The cost was covered by Lexus. Also a small scratch was repaired within hours of bringing it to the attention of the service advisor. I feel as though I have my big brother watching over my car. This dealership is as proud of your car as your are! More

Great I had a great car buying experience. It was a very professional, yet friendly atmosphere. Make sure to ask for Tom! Sincerely, a satisfied customer! I had a great car buying experience. It was a very professional, yet friendly atmosphere. Make sure to ask for Tom! Sincerely, a satisfied customer! More

Outstanding experience I had an outstanding experience at Lexus of Melbourne. Rob LaMarr (sales) was simply excellent! It was the best car sales experience I have ever had I had an outstanding experience at Lexus of Melbourne. Rob LaMarr (sales) was simply excellent! It was the best car sales experience I have ever had! More

Candor, Transparency, and Fast I found the car I wanted, but alas it was 150 miles away from home! I submitted my information and Rob LaMarr contacted me immediately. He confirmed t I found the car I wanted, but alas it was 150 miles away from home! I submitted my information and Rob LaMarr contacted me immediately. He confirmed the car's availability and took some photos, that he text messaged me shortly thereafter. He quickly confirmed for me the details of the credit terms, fees, options, etc. This was my 1st experience securing a car online and not locally. When I arrived, everything was as quoted over the phone and everyone I interacted with was friendly and professional. I test drove the car and signed all the papers. In addition, this was my 1st Lexus. Previous cars included a Volvo, Saab, Chevrolet, Nissan, and BMW. Thanks, Ned More

Exceeded Expectations! My car buying experience was fantastic. Much better than I had expected. When I walked into the dealership, it was a little busy. I had to wait a sho My car buying experience was fantastic. Much better than I had expected. When I walked into the dealership, it was a little busy. I had to wait a short while for a sales person to assist me. But boy was it worth the wait..... I got Tom Hakimi. He was so patient with me and satisfied all my quirky requests! Fabulous man to work with...thank you. My finance experience was also above expectations. Rene explained all of the options to me, and I never felt pushed or pressured into buying any of them. I felt informed. That was very refreshing and very much appreciated! I live in Orlando and it was worth the drive to Melbourne to buy my Lexus! Thank you. More

Outstanding Service for an outstanding Vehicle I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the la I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the last 9 years we have had our vehicles serviced at Lexus of Melbourne. Most of those years Brian Toker has been our Service Advisor and Brian continually goes the extra mile to ensure our service situations are handled with a consistent pleasant attitude. Owning Lexus vehicles dictates fewer need for anything but interval maintenance, therefore a caring Service Advisor is extremely valuable in minimizing your trips for serviced. Brian knows my wife and never lets her wonder what is being done to her vehicle. He cares and she feels comfortable there fore I do as well. More

Great experience My husband contacted Jaime Coates in service, whom he has grown to trust over the years, and asked her for the name of a salesman that would be a good My husband contacted Jaime Coates in service, whom he has grown to trust over the years, and asked her for the name of a salesman that would be a good match for us. We are long time Lexus owners and were interested in buying a new SUV. When we came in for a short service visit for my husband's 200CT, she introduced us to Tom Hakimi and from the beginning, we felt very comfortable with him. He showed us the new NX 200T in the showroom. He suggested that if I was the least bit interested, I should drive one. He got one and brought it up front and off we went. That sold both of us! But I think if we had felt any kind of pressure from Tom, we might have been turned off. He was very professional throughout the afternoon. He made sure we were comfortable and worked with us to get us what we wanted. Rene Echevarria, in finance, was also very nice to work with. And when we came back the next day with our trade in, Alex Colon was happy to 'sub' for Tom who was busy with another client. He successfully set our garage door opener for us! I highly recommend this dealership for sales and service. We have never been disappointed. More