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Lexus of Melbourne - Service Center

Viera, FL

4.8
766 Reviews

766 Reviews of Lexus of Melbourne - Service Center

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July 19, 2020

Oil change Waiting time is ok,,not as long as I expected . Kindly let me know when recall gas pump is here , will call me to fix it . More

by Ichiaoleelexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2020

Great Customer Service My experience of getting my car serviced was fast and everything was taken care of quickly My car needed to be checked for some issues and they were More

by Claudia Lamascolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikel Retz
April 10, 2020

Best service department ever. Reuben is excellent. I appreciate the way he assists me in making sure my car is in perfect working order. I have a great deal of confidence in his abilities. More

by Lexuslover
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2020 -

Lexus of Melbourne responded

Thank you! We are happy to pass along your kind words to Ruben. We value your business, and look forward to your next visit! Take care!

March 19, 2020

Very helpful I’m satisfied I was visiting FL and up for my 30000 miles check up, called early before my trip back, they accommodated me without appointment. Every one was so hel More

by Mamadontplaythat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

Lexus of Melbourne responded

Hi there, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2020

60K SERVICE I'm on vacation and needed a 60k service on my RX450h. I was scheduled quickly, and the service was performed expeditiously. Service personnel very More

by Agravseth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BEN
Mar 07, 2020 -

Lexus of Melbourne responded

Thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Have a great day!

March 01, 2020

After buying two cars at Lexus of Melbourne, we are truly satisfied with our vehicles and service after the sale. We will continue to buy our vehicles there and refer our friends. More

by HelenB
Recommend Dealer
Yes
Employees Worked With
Ben, service, John Cuestas
Mar 05, 2020 -

Lexus of Melbourne responded

Helen, thank you for your kind words and congratulations on your new vehicle. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care.

February 21, 2020

As always a great service experience! Thanks Mike for always doing such a great job! It means so much to know my car is being well taken care of. More

by Southpawz
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Feb 24, 2020 -

Lexus of Melbourne responded

We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 01, 2020

Mike Retz is awesome! He truly goes over and beyond to take care of his clients. Mike turned a unpleasant service that I started with Lexus of Orlando to a very positive one. Not only did he take care of More

by yolandasmothers
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Feb 04, 2020 -

Lexus of Melbourne responded

Hello, we're so glad that we were able to go above and beyond your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

January 24, 2020

We live several hours away from the dealership. They are very accommodating to help us get the vehicles back and forth for service and etc. We appreciate the people that work at the dealership. More

by Royal Bliss
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Jan 27, 2020 -

Lexus of Melbourne responded

Thank you for choosing us for your service needs! We appreciate your loyalty, and look forward to your next visit!

January 22, 2020

Service and sales associates very friendly and helpful. Never disappointed. Any questions are always answered. The entire Lexus team goes out of the way and treat you like family. More

by donald8582
Recommend Dealer
Yes
Employees Worked With
Alex Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hoye
Jan 24, 2020 -

Lexus of Melbourne responded

Hello, thanks for your praise and kind comments about our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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