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Lexus of Melbourne - Service Center

Viera, FL

4.8
766 Reviews

766 Reviews of Lexus of Melbourne - Service Center

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August 28, 2018

Excellent service! When my Lexus needs any kind of service, it never seems like a burden to take care of when dealing with Lexus of Melbourne. My service rep, Mike Retz, More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Retz
August 27, 2018

Great service I am very happy with the service deopartment at Lexus of Melbourne. They are quick and keep you very informed as to issues, problems and status. Stev More

by JoAnne s.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve LASKER
Aug 28, 2018 -

Lexus of Melbourne responded

Joanne, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

August 27, 2018

Great knowledgeable staff! Quick easy appointments with loaner car and friendly qualified service staff! 5/5 Stars! Especially impressed with emailed and text with invoice a More

by jayh2402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2018 -

Lexus of Melbourne responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! We hope you have a great day!

August 24, 2018

routine 6 month check up Rubin makes me feel like a king, he goes way beyond what would of be expective and always makes us feel great even when there is a car problem More

by jjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2018 -

Lexus of Melbourne responded

We are so pleased that we were able to exceed your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again!

August 24, 2018

Very good Elisa took very good care of me. They got the job done within the estamited time and I was on my way. I will take my Lexus back for service again to More

by 19ruce44B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Aug 28, 2018 -

Lexus of Melbourne responded

Thank you for sharing your response to Elisa's outstanding customer service!  We look forward to your next visit! Take care!

August 24, 2018

Thorough courteous and efficient service The Viera/Melbourne Lexus Dealership is always a pleasure to visit. Spotless, welcoming environment with courteous prompt service. John Lorne is knowl More

by Lexus324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2018 -

Lexus of Melbourne responded

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed. We're looking forward to your next visit with us!

August 24, 2018

Great service, no upcharging! Steve did exactly what I asked for: replaced my battery. My experiences with Lexus dealerships in S. Florida was not nearly as pleasant. Thank you! I More

by Johnnybgoode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Aug 28, 2018 -

Lexus of Melbourne responded

Hello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2018

Trustworthy Service I’ve come to trust and appreciate the service I receive each tine I bring one of my vehicles to John Lohne. The technicians always do great work and More

by Gscougall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Lexus of Melbourne responded

It means so much to have earned your trust in our dealership! Come back and see us again any time!

August 23, 2018

Outstanding Service Elisa is always very courteous and cheerful. She ensures I get the best service. I like the new ability for your service rep to take payment at thei More

by SmokeyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Aug 27, 2018 -

Lexus of Melbourne responded

We will share your positive review with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Melbourne!

August 23, 2018

Awesome service Lexus once again exceeded my exceptions. Steven was amazing, service was performed perfectly and I am so glad that I purchased from Lexus of Melbourn More

by Calli Myers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Aug 27, 2018 -

Lexus of Melbourne responded

Calli, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

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