Lexus of Melbourne - Service Center

Mileage Service made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also completed with no issues. More

Beyond five star and trustworthy experience I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a proble I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a problem for me on my upcoming road trip. The cost was covered by Lexus. Also a small scratch was repaired within hours of bringing it to the attention of the service advisor. I feel as though I have my big brother watching over my car. This dealership is as proud of your car as your are! More

Outstanding Service for an outstanding Vehicle I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the la I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the last 9 years we have had our vehicles serviced at Lexus of Melbourne. Most of those years Brian Toker has been our Service Advisor and Brian continually goes the extra mile to ensure our service situations are handled with a consistent pleasant attitude. Owning Lexus vehicles dictates fewer need for anything but interval maintenance, therefore a caring Service Advisor is extremely valuable in minimizing your trips for serviced. Brian knows my wife and never lets her wonder what is being done to her vehicle. He cares and she feels comfortable there fore I do as well. More

wonderful You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues a You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues as I waited and he has leadership traits. More

Water Pump and Remove Interior Smell I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford o I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford or Chevy and this issue usually does not happen to newer cars nowadays. John Loane helped set us up for the loaner car which is the best part of your service department. Without that, our life would be very painful and I would concentrate more of my frustration on the Lexus being broke and failing on me. I also told John I wanted this foul odor removed from the back passenger area. He told me he would relay this to the detail guy. FOr an inside detail it was $120. Pricey, but I thought it would be worth it. I got it back and the smell was still there. My wife is in pain waiting in the service area, but John Loane apologized for the detailer failing to fix the problem as directed. Gave us a loaner which made things a lot better and hopefully today with the ozone destroyer, the smell should be gone. Thanks John for making things as pleasant as can be. More

John Lohne/Service Dept I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It is a please to deal with people of his high standards.He is one of the important reasons that I come back to this dealership. More

John Lohne is a fantastic Service Adviser! We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonde We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonderful. Most recently, my wife's LX470 required service and John Lohne, our Service Adviser, did a stellar job throughout the whole experience. Many thanks to John for always taking such fantastic care of our service needs! More

Scheduled Maintenance As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explaine As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explained and any questions answered. I would highly recommend this dealership and their service department. More

Professional service Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice e Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice environment. More

Service Experience John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure do John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure doing business with Lexus of Melbourne, and I will continue to have both of my Lexus vehicles served by your dealership. everyone was great, especially John Lohn . John Dratch More