Lexus of Melbourne - Service Center

John Lohn As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. More

5,000 Mile Service & Noise It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me i It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me informed as to what they found wrong, offered a car while they performed the service and fixed the two problems found. After I returned from a little shopping, he advised me how much longer it would be. John is always businesslike, pleasant and helpful. More

A case study in great business! Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of th Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of the facility, and continues through any association with the business. I have dealt with Lexus of Melbourne for many, many years, through the purchase and servicing of four Lexus automobiles, and John Lohne is the role model for Lexus of Melbourne's status as the best dealership in the country. As an International Professor of Business Administration, I continually seek out examples of why some businesses are regarded as "superior" by their customers - and even by their peers, and I routinely refer to them in my coursework, and Lexus of Melbourne and their employees are a literal "Case Study" in superior business. More

Great Service! Exceptional Service Adviser John Lohne! I always look forward to my service visit to Lexus of Melbourne. With John Lohne, my Service Adviser, I know that I am in good hands. John always gree I always look forward to my service visit to Lexus of Melbourne. With John Lohne, my Service Adviser, I know that I am in good hands. John always greets me when I pull up and gets right to business. My paperwork is ready and I can relax in the Lexus Luxury Lounge knowing that my Lexus will be professionally serviced and returned clean and ready to go in the shortest amount of time. I would recommend Lexus of Melbourne and my Service Adviser, John Lohne, to anyone who wants to experience what excellence in service means. More

Great Service I've been having all of my Lexus service work done at Lexus of Melbourne for many years. I wouldn't even consider taking my car somewhere else to get I've been having all of my Lexus service work done at Lexus of Melbourne for many years. I wouldn't even consider taking my car somewhere else to get service. The work is exceptional, the service staff is friendly and knowledgeable, and outstanding service waiting area. Love it!! More

Replace cracked dash Our dash had been cracked for some time. During my last service visit, John Lohne took pictures of the dash and said he would contact us regarding the Our dash had been cracked for some time. During my last service visit, John Lohne took pictures of the dash and said he would contact us regarding the issue. My husband and I were so excited when Mr. Lohne called and said the replacement would be free! Now it looks amazing! Thank you Lexus for standing behind your product and making corrections where necessary. As always, Mr. Lohne is a great service advisor. More

Service Advisors are the Key Ingredient to Success Lexus of Melbourne's Service Advisor Staff are the key ingredient to a successful dealership. I have worked with Brian Toker and Jaime Coates. Each on Lexus of Melbourne's Service Advisor Staff are the key ingredient to a successful dealership. I have worked with Brian Toker and Jaime Coates. Each one of the. Have been valued assets for Lexus of Melbourne. They are ur front door people who deal with the core customers. They are the ones who have to deal with all the issues that customers throw at them , being good bad or indifferent Any time I bring one of my two Lexus cars to the facility whether it be a wash or a service need, Brian and Jaime always have a smile and make the visit comfortable . It is a good experience to have the cars serviced at Lexus of Melbourne More

#Awesome workers" This is my first Lexus and I love it. I have always wanted one, but to be placed in an IS was a blessing. Nicole D., Jorge and Shannon always go far This is my first Lexus and I love it. I have always wanted one, but to be placed in an IS was a blessing. Nicole D., Jorge and Shannon always go far and beyond to stop and take the time to make everything is going well. When I call to schedule an appointment or to discuss a service issue, John Long is on point. He is very prompt with returning calls, we even play phone tags at times; which he manages to work magic and make sure that my services are taken care of as a priority of his own! Thanks to the Lexus Team for upholding your standards and keeping your customers happy. T.R. these are keeper for the company and will definitely keep the moral up for the company! Way to go John, Nicole, Jorge and Shannon. More

Excellent as Usual As always Brian took care of everything involved with the servicing of my car. They were there waiting when I arrived and my service was completed in As always Brian took care of everything involved with the servicing of my car. They were there waiting when I arrived and my service was completed in the usual professional manner. Thanks. More

Great Experience with John Lohne My experience with John was, as always, great. He pointed out to me that I needed new tires. I trust John entirely because of the relationship my wife My experience with John was, as always, great. He pointed out to me that I needed new tires. I trust John entirely because of the relationship my wife and I have developed with him over the years with all of our autos. Let me close by saying that John is indeed a credit to your organization. Respectfully yours, Ken Andrews More