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Lexus of Memphis

Memphis, TN

4.8
916 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 916 reviews

November 16, 2025

The appointment was easy to schedule The service was performed on the date and time scheduled. The quality of the work was exceptional More

by g.myers5381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Glasco
Nov 17, 2025 -

Lexus of Memphis responded

We are grateful for your feedback! It means everything to us that you could schedule your appointment with ease, receive prompt service, and drive away satisfied with the quality of our work. We’ll be here to assist again at Lexus of Memphis!

November 11, 2025

Everyone was so nice and kind. Very patient and welcoming. Great experience. Very understanding staff More

by vickihopson77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shun
Nov 11, 2025 -

Lexus of Memphis responded

Thank you for sharing your five-star review of our team! We truly appreciate your support and hope to see you again at Lexus of Memphis, Vicki.

November 07, 2025

Service was good. CJ was very knowledgeable about the car i purchased. Thank you again More

by Xterra2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cornelius Jones
Nov 07, 2025 -

Lexus of Memphis responded

Thank you for reviewing Lexus of Memphis! We'll make sure your praise reaches CJ.

November 06, 2025

I like the service department. Johnie’s my service guy is the best. Thanks Johnnie More

by Bmerriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnie
Nov 06, 2025 -

Lexus of Memphis responded

Thank you for stopping by to leave Lexus of Memphis a wonderful review!

October 31, 2025

The friendliest people ever. I have been dealing with Lexus of Memphis for 15 years. Their Service Department is excellent. Recently purchased a new RX 350 and a used GX 460. The More

by akenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Oct 31, 2025 -

Lexus of Memphis responded

We're pleased to hear you've had such positive experiences with our team over the years! Thank you for choosing Lexus of Memphis and for your kind words about both our sales and service departments. Congrats on your new Lexus RX 350 and your Lexus GX 460!

October 29, 2025

Excellent in every way! Could not have been better, John McCoy did an excellent job explaining all the purchase details More

by W1LSU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John McCoy
Oct 30, 2025 -

Lexus of Memphis responded

We’re happy to hear John earned your five stars! Thank you for choosing Lexus of Memphis and for sharing your feedback with us. Take care and enjoy your new ride!

Oct 30, 2025 -

W1LSU responded

OO to publish

October 25, 2025

Very courteous staff who provided outstanding service. Pros and cons were explained to us so we can decide for our own benefit. More

by snookylara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Oct 27, 2025 -

Lexus of Memphis responded

We're pleased you felt supported by our attentive team, Lara! Thank you for choosing Lexus of Memphis and for sharing your experience.

October 12, 2025

We didn’t receive the results of the 21 point inspection. I called our service rep and left a message but still no response a week later. More

by wsawher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
Oct 24, 2025 -

Lexus of Memphis responded

We apologize for the delay in communication. Please contact us at your earliest convenience so we can discuss this further. Thank you, Gary York - Service Manager - 901-362-8833

October 11, 2025

Before our service was finished, Monte told us that we needed brakes and a spark plug change. I told Monte we didn’t have any time to wait that day. When we went to his office to check out, my husband beg More

by bernicec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monte
Oct 14, 2025 -

Lexus of Memphis responded

Bernice, we're disappointed to hear that we missed the mark in providing a thorough and patient customer service experience. We want your experiences with us to be pleasant from start to finish, and we'd love an opportunity to make things right. Please give us a call so we can go over the estimate for brakes and spark plugs at your convenience. Thank you for leaving us feedback. - Gary York - Service Manager - 901-362-8833

October 04, 2025

Recently, I was in to have my key fob programmed. There were issues because the fob I had didn’t fit my car. Cooper went out of his way to help me clear up the situation. He was very attentive, frie More

by jeriraburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper Johnson
Oct 06, 2025 -

Lexus of Memphis responded

We are pleased to hear Cooper was so helpful. Thank you for choosing Lexus of Memphis and for sharing your feedback!

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