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Lexus of Naperville - Service Center

Naperville, IL

4.4
105 Reviews

105 Reviews of Lexus of Naperville - Service Center

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August 30, 2023

Attendance are very courteous. Waiting place is clean and comfortable. The check-out was excellent and with computer updated. More

by FOLVENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Lala
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Lexus of Naperville is very clean and nice . All the staff is friendly and helpful. More

by JODIMBOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick VanPelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

First when I arrived the advisor never brought me inside his booth he talked to me in lobby RUDE.!!! But I watched him take every person inside but me. Maybe prejudice. Next I get to car still dirty The More

by dalekoscina7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisors
August 19, 2023

My compliant is your credit policy. You’re the only company I deal with that charges to use a credit card. This is the second time you sent me this review request. You need not send ano More

by Fckral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
General management
July 04, 2023

The dealership was very friendly and accommodating. Kevin was very helpful. The dealership was very comfortable. More

by velvet2390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Kevin Martinez
Jul 04, 2023 -

velvet2390 responded

Thanks for speedy service.

Jul 04, 2023 -

velvet2390 responded

Thanks

July 03, 2023

I will never take the time to fill out this survey again if I am required to write an essay before I can submit it. More

by VINCENT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above.
June 30, 2023

Robin was so helpful and professional it made my last two service appointment easy. Her caring personality makes you very comfortable. More

by crofalikos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin in the service department
June 30, 2023

Robin Clark was great to work with! Thank you so much Robin for the excellent service experience! More

by anishpatel11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Clark
June 30, 2023

Service was ok. This visit the service team wasn’t as welcoming as my last visit. No smiles or warm welcome. Hopefully next time. More

by abritegirl2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

It is truly at pleasure to have all my Lexus vehicles services at the Wolf dealership. They actually care about their customers. Always a friendly, competent and experienced team. More

by eugene.hunziker
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
George DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick VanPelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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