Lexus of Nashville

Fresh paint over rotted wood Looks nice, acts nice but OMG, they change personnel like dirty underware. Read all reviews and trust the bad. GM will not call back. I have lost to Looks nice, acts nice but OMG, they change personnel like dirty underware. Read all reviews and trust the bad. GM will not call back. I have lost total trust in LEXUS. When available, we are buying the 2018 Acura MDX . WHY? I have owned 15 new Lexus vehicles in my life, tbe last 8 were from JM Lexus in Florida then I moved to the Nashville area in 2015. I quickly learned that the Lexus of Nashville is not up to the standards of any Lexus dealer I have come across in my travels. Tried Cool Springs, they were better but with having the same GM as Nashville, our problems would only partially get addressed. In March 2016, I bought a 2016 RX350 for my wife. Over time I found I can not trust a single word they say. When the problems started I called Lexus USA with concerns and they were very sorry about the problems. Lexus USA called back and said they could not get the Nashville GM to return call. Not surprised because I could not get the Sales Manager or GM to call me as well. There is not enough space to list the issues but ill list a few. Tires were not wearing evenly after first 5000 miles. I took the car in and a new service rep was assigned to us, after the girl told me that the broken seat belt buckle that was replaced previously had [stuff?] In it, it was fixed, The usb ports work fine (still not working to this day) AND GUESS WHAT!!! Your Tires are in the yellow at 18,000. She became dazed and confused when I gave he the history of this tire problem. She left, came back and said, your tires are fine. My wife reported to Nashville at each service this problem. Tires were past wear indicators at 25,000. After four changed in service advisor and issues not being fixed, we went to Lexus of Cool Springs. Finally an alignment was checked and was told it was very likely caused at delivery based on their experience, BUT Nashville told us it was from a car wash when they did the alignment at 5000 (but no record). Nashville said it was our fault, but the only automated car was we used was the Lexus of Nashville courtesy was during service visits. I digress, So during that Cool Springs visit, an overdue (unknown) recall was completed. A malfunctioning hands free trunk opener, the one where you wave your hand near the Lexus badge? The one we could not get to work but was told at each service it was fine? FIXED at Cool Springs. As well as the leather panels in the cabin that were all blotches from Nashville improper Simoneizing and getting tire bright sprayed into the cabin and not on the tire during the prep for purchase pickup. $$$$$ in all, but no cost to us BUT at pickup I was told at Cool Springs I needed new tires ( $1500) What about all the records with nashville? Any comp for their mistake? Cool Springs said that had to be taken up with Nashville. This is when our service records started missing customer remarks before service. But before to much could disappear, we contacted Lexus of Lexington, KY. Lexington offered to replaced tires for free and apologized for what they read in the service record and the condition of the leather from Lexus of Nashville improper application. Not all the leather could be replaced at cool springs. (I sent pictures) BRAKE PADS. We could not make it to Lexington because of Dr Appointments, so i paid Nashville $1000 for tires at our 30,000 mile service.(wires were showing) Now guess what! When i bought the car I asked if the brake pads were ceramic, and was told yes. Now Im told we don't have ceramic brake pads and pads need replacing (+$550). Just so you know, this car takes grandkids to school 4 miles away and only other driving is 3 times a week to Clarksville for Dr visits, once each month to Dr in Dickson. This is NOT a soccer mom car! All our shopping is with my Denali that had new Michelin tire before we bought the Lexus, 37,000 since and not even half worn. Both cars are AWD and my brake pads are fine and ceramic. Lexus of Nashville sold me a $4000 service agreement. Told it was good for 5 years past the first free year and oil changes at every 5000 mile service. Learned from Lexington that it is only a 50,000 agreement ans we have only received 2 oil changes before the 30,000. When we were asked by Lexus of Lexington what the car was being used for? They were shocked and said we should never have been sold that service plan, we were covered the first year for free anyway. March was the one year mark....Lexus of Nashville scammed us out of $4000. I just wanted my wife to have a hassle free experience. We now will have the car serviced 3.5 hours away in Lexington , KY (5 STAR SERVICE). We hope. NOTE: if some things don't match up with miles and time frame, sorry, just take my word for it, this is 100% more accurate than the records we asked for this week. One service in Nashville is completely missing but the record of the loaner car that day? I have. More

Outstanding Experience at Lexus of Nashville I had a pleasurable buying experience at Lexus of Nashville. The Sales Consultant was very knowledgeable about the entire Lexus vehicle. Outstanding i I had a pleasurable buying experience at Lexus of Nashville. The Sales Consultant was very knowledgeable about the entire Lexus vehicle. Outstanding in every way!!! More

Exceptional service I purchased my first Lexus at Lexus of Nashville and was pleased with the exceptional service. I would recommend them for any new car purchase. I purchased my first Lexus at Lexus of Nashville and was pleased with the exceptional service. I would recommend them for any new car purchase. More

Dishonest Employees and lack of customer service Never do business with Lexus in Nashville had two conversations where they were dishonest and now their GSM is standing behind their dishonesty and in Never do business with Lexus in Nashville had two conversations where they were dishonest and now their GSM is standing behind their dishonesty and instead of making it right is offering us a credit if we go in and buy a vehicle from them to make up for their transgressions. My husband turned in our leased vehicle early and under mileage, which we purchased an excessive wear and use warranty on it to ensure we weren't charged for anything when turning the vehicle in. He forgot my key, however the finance manager advised, 'don't worry it's covered under your additional warranty.' A month later we receive a bill for the key, we call lexus financial and they advise deal with the dealership. The dealership returned 0 calls. My husband drives the key down there talks to the same individual and they advise, 'oh, surprising it's not covered under that warranty, don't worry we'll take care of it.' The GSM called and refused to refund the amount of key or even return the key to us! He never even apologized for their misinformation that they provided us twice! Heed my warning and drive out of town to another dealer before doing business with this dealership. ...I should also mention this was my first lease but I'm a previous two time Lexus owner as well, so now they've damaged the relationship with a long standing customer who won't be buying any more Lexus's moving forward. More

Purchased New 2016 Lexus GS 350 Lexus of Nashville made the process of purchasing a new car go very smooth. I was first looking at used cars and then found that I could get a new car Lexus of Nashville made the process of purchasing a new car go very smooth. I was first looking at used cars and then found that I could get a new car for a very similar rate. Overall we were very satisfied with the entire process and we will share to friends and family for years to come. More

Our 2017, 200 NXT My wife and I had a wonderful experience at Nashville Lexus. We went there as a lot of others just to look at some used SUV's and of course fill in lo My wife and I had a wonderful experience at Nashville Lexus. We went there as a lot of others just to look at some used SUV's and of course fill in love with the 2017 200 NXT. We could not have been taken care of any better Bob & Maritza Cassidy More

Awesome experience! Purchased 2016 IS200t on November 5, 2016 at Lexus of Nashville. Our salesman, Emilio Valdivia, was wonderful, made the trade very easy. This is our Purchased 2016 IS200t on November 5, 2016 at Lexus of Nashville. Our salesman, Emilio Valdivia, was wonderful, made the trade very easy. This is our 3rd Lexus in 15 years, can't imagine driving anything else! Thanks to everyone at Lexus/Nashville who made this a good great experience! More

good experience the people there are easy to work with. they are not going to pressure you into buying which i appreciate a whole lot. it was a good experience. the people there are easy to work with. they are not going to pressure you into buying which i appreciate a whole lot. it was a good experience. More

A-1 service!!! Purchased my 2015 Lexus ES. 350 today at Lexus of Nashville on Rosa Parks Blvd. Salesman Lewis Becoats made sure I found the vehicle I wanted, and I Purchased my 2015 Lexus ES. 350 today at Lexus of Nashville on Rosa Parks Blvd. Salesman Lewis Becoats made sure I found the vehicle I wanted, and I walked away a very happy customer. Thank you much for your time and patience! More

Overall Excellent Experience! I worked with Lewis Becoats III. He and his sales manager were so pleasant to work with. I walked in wanting to trade my lease and let them know of my I worked with Lewis Becoats III. He and his sales manager were so pleasant to work with. I walked in wanting to trade my lease and let them know of my expectations and constraints. They listened and without question, assured me they would find me what I needed and get me a car that I loved...they did just that! It was the easiest and most straightforward car buying experience I have ever had! They were very nice and very clear with the information. It was a very stress free and simple process! More