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Lexus of North Miami

North Miami, FL

4.6
3,281 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,281 reviews

April 30, 2022

Willian was very helpful and pleasant to deal with. he understood my special circumstances and helped me resolve issues. More

by mike. magazine@uc.edu
Recommend Dealer
Yes
Employees Worked With
Gus, Willian Viegas
May 02, 2022 -

Lexus of North Miami responded

Thank you for the great review, Mike! We are so glad to hear that you had such a successful purchase experience working with William. Drive safely, and we hope to see you back again at Lexus of North Miami!

April 30, 2022

William went above and beyond expectation to work a deal for/with me. The car I wanted was a limited, numbered, and exclusive edition. He was very communicative and followed up on all my questions and con More

by Micheletwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willian Viegas
May 02, 2022 -

Lexus of North Miami responded

Michele - For you to say that William went "above and beyond" to assist with your purchase makes our day. Thank you so much for the excellent review and for trusting Lexus of North Miami with your business! We look forward to working together in the future.

April 29, 2022

These people are pigs. They will steal your money and sell you a car with a fake “clean carfax” that has many body panels that don’t line up appropriately and has obviously More

by KIANOOSHDASTAN
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alex Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mouayad Alkabouni
Apr 30, 2022 -

KIANOOSHDASTAN responded

Shocking update. Sales manager Sean Kamal called me directly screaming the F** word and threatening to “ruin my life” and “hunt me down” if I didn’t take down this review. Police and lawyers are now involved. This guy threatened my life. This is not how you run a business or treat customers. Also a local auto body shop confirmed the $112k Porsche 911 they sold me with a “clean car fax” had the front and rear bumper recently repainted and front passenger fender had a major impact accident. None of this was disclosed.

May 11, 2022 -

Lexus of North Miami responded

We strive to provide our customers with transparency so I apologize for any miscommunication that may have occurred here. We run an honest business and it is never our intention to mislead our customers. It's disappointing to see your negative review and if you would like further assistance regarding your concerns, I would be happy to help and work with you. Please consider giving us a call when you can. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

April 24, 2022

On Saturday April 23, my son and I went to Lexus of north Miami. We worked with Isaac and he was fabulous. I bought out my lease and I was 1009% satisfied! Thank you issac. We need more young people like More

by Judi_ broad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac
Apr 24, 2022 -

Judi_ broad responded

Issac is an excellent salesman and was the best

Apr 25, 2022 -

Lexus of North Miami responded

Thank you for the great review, Judi! We are thrilled to hear that you had such a successful purchase experience working with the Lexus of North Miami team. Drive safely in your new vehicle, and we hope to see you back!

April 23, 2022

Anthony was very easy to work with and made this lease the best experience I have had with any dealership. NM is very lucky to have Anthony and they are a much better dealership because of his communicat More

by Mccoycindy973
Recommend Dealer
Yes
Employees Worked With
Anthony Zaverukha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Lexus of North Miami responded

Cindy - There is nothing we love more than seeing kind words about our wonderful team members. Thank you for the rave review of Anthony! We are thrilled that he made this your best leasing experience and ensured that you got into the right vehicle for you. All of us at Lexus of North Miami are grateful for your business and wish you safe driving!

April 15, 2022

I would like to say that Maria is the most trustworthy person I’ve ever met in a car dealership. She got me through a purchase of my new car and I’m really happy!!! More

by Menachemm12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Apr 15, 2022 -

Menachemm12 responded

Thank you Lexus of North Miami, For your good work and hard work

Apr 16, 2022 -

Lexus of North Miami responded

Maria will be so pleased to hear that she earned both your trust and this outstanding review! It was our pleasure to assist you with your purchase at Lexus of North Miami, and we hope you continue to love every mile in your new car!

April 10, 2022

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald (service Lexus North Miami)
Apr 26, 2022 -

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

April 05, 2022

Harry was excellent- sales and follow up to make sure we were happy with our lease including all the new features car offers More

by Warrlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julianna was excellent in tech support , Mauricio Ferreira
Apr 05, 2022 -

Lexus of North Miami responded

Harry will be happy to know that he was able to provide such an effortless leasing experience for you. Thank you so much for giving Lexus of North Miami a great review. We are always here to help!

April 01, 2022

Very nice & courteous dealership. Very organized. Our service person (RONALD CAMPOS) was a pleasure to work with he told us the situation & released the car as promised. Highly recom More

by bushal238
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Campos
Apr 01, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review us, Buddy! We are so glad to hear that you had a successful service experience working with Ronald and the Lexus of North Miami team. Drive safely, and we hope to see you back next time!

March 31, 2022

It was a pleasure have you as a advisor you are so kind very expressive and so helpful I really appreciate you help thank you so much Maria!!! More

by Víctor Hugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Ferreira, Maria Morrone
Mar 31, 2022 -

Lexus of North Miami responded

VÍctor, All of us at Lexus of North Miami want to thank you for giving Maria such a special shoutout. It means a lot to us that you were able to go home a happy customer. We're always here to help!

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