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Lexus of North Miami - Service Center

North Miami, FL

4.5
932 Reviews
Call Service Center (305) 372-1100

932 Reviews of Lexus of North Miami - Service Center

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February 10, 2025

Excelente atención y servicio. No tuve que esperar mucho . El personal muy amable y profesional. More

by LETICIATIRADO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lexus of North Miami responded

Gracias, Leticia, por las 5 estrellas para el equipo de Lexus of North Miami! Lo apreciamos mucho.

February 10, 2025

Eric and the team, as always, did a very professional job. They were courteous and knowledgeable More

by stevepkingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Feb 10, 2025 -

Lexus of North Miami responded

We are glad to hear that Eric and the Lexus of North Miami team have provided professional and knowledgeable service. See you next time!

February 10, 2025

BEST SERVICE EVER! !!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!!BEST SERVICE EVER!!!! More

by jreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lexus of North Miami responded

We're delighted to hear you had such a fantastic experience with us at Lexus of North Miami! Thank you for the enthusiastic feedback, and we look forward to serving you again in the future.

February 09, 2025

I made the appointment quite in advance just to make sure I get a loaner. Even though I called to verify the day before, they still didn’t have a car for me and they tried to just do the work quick and unpro More

by INAVOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Feb 10, 2025 -

Lexus of North Miami responded

It's disappointing to hear about your experience with the loaner car and service. We strive for professionalism and efficiency, so it's concerning that we fell short during your visit. Please reach out at your convenience so we can address this issue properly and ensure a better outcome next time. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

February 09, 2025

Erck is awesome with explaning the work that will be done at my car and why it is important. More

by FMMONZON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
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Feb 10, 2025 -

Lexus of North Miami responded

We are delighted that you had such a positive experience with Erick! Thank you for choosing Lexus of North Miami and for sharing your support. Drive safely!

February 08, 2025

When I checked in, I asked them to take note that I smelled antifreeze and after the service repair, I still smell antifreeze. So I do not know if it was checked. It was not on my service order so I More

by marting3758
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service #8
Report | Print
Feb 10, 2025 -

Lexus of North Miami responded

It's concerning to hear that your concern issue wasn't addressed during your service visit. We strive for thoroughness, and we'd like to discuss this further. Please reach out so we can ensure this is properly looked into and resolved for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

February 08, 2025

We were promised a complimentary service for 2 years at the time of purchase and were charged full price instead - crooks!!! More

by k27041982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Tarczynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the misunderstanding regarding your service agreement. We strive for transparency and it's concerning that this wasn't reflected in your experience. Please reach out so we can address this issue directly and make things right for you. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 08, 2025

Highly recommend a dealership. And his team do an excellent job in guest satisfaction and quality workmanship. More

by FRANK@FLSTATE.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Semon
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Feb 10, 2025 -

Lexus of North Miami responded

Thank you for the high recommendation! We're delighted to hear that our team at Lexus of North Miami provided excellent guest satisfaction and quality workmanship. We appreciate your support!

February 07, 2025

My service rep. , Eric was helpful and very courteous. The process of leaving my car, getting a loaner and later picking up my car was seamless! Great service at eve More

by REGEEZSPOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 07, 2025 -

Lexus of North Miami responded

We're delighted to hear that Eric and the team at Lexus of North Miami provided such seamless service for you! Thank you for sharing your experience, and we look forward to assisting you again in the future.

February 07, 2025

Our service guy was very efficient and clear about costs and how much things would cost. More

by JIMMYDWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Feb 07, 2025 -

Lexus of North Miami responded

Jimmy, we are glad to hear that our team provided clear and efficient service. Thanks for choosing Lexus of North Miami!

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