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Lexus of North Miami - Service Center

North Miami, FL

4.5
885 Reviews
Call Service Center (305) 372-1100

885 Reviews of Lexus of North Miami - Service Center

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December 21, 2024

Good service and returned the car in time. Good explanation of how to keep the car in great condition More

by CALDERONJOSELUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear you had a positive experience with our team at Lexus of North Miami. Thank you for your feedback and trust in us!

December 21, 2024

Service was handled professionally and the service rep was professional as well. Work time was reasonable More

by levylarry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that you had a professional experience with our team at Lexus of North Miami. Thank you for sharing your feedback, and we look forward to serving you again!

December 20, 2024

First time back since Benny has been gone. My new advisor was good. Nothing much to say More

by tekesahing07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Dec 23, 2024 -

Lexus of North Miami responded

We are glad to hear that you had a positive experience with your new advisor here at Lexus of North Miami. See you next time!

December 19, 2024

Great service,very helpful. They did the service and returned car on time. Very happy More

by JanetK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lexus of North Miami responded

We are grateful for your positive feedback about Lexus of North Miami. Thanks so much, Janet!

December 19, 2024

Excellent professional service with good advice and explanations how to understand to keep your car in good condition Thanks to services manager Bobby Rahmani More

by ilal21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby Rahmani provided excellent professional service at Lexus of North Miami. Thank you for sharing your experience, and we're here if you need any further assistance!

December 19, 2024

The attention and care from Mr Rahmani is always excellent as well as tha care for my car More

by GARCIAH55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Lexus of North Miami responded

Thank you for this wonderful feedback about your time at Lexus of North Miami!

December 18, 2024

después de dejarme esperando por el servicio del carro por 3 horas 30 minutos, no me hicieron el servicio completo y no me prestaron un carro, porque según el Supervisor Ed y Erick García no tenía cita y More

by martharoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Garcia
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Dec 18, 2024 -

Lexus of North Miami responded

Martha, lamento mucho escuchar sobre su experiencia reciente y el tiempo de espera prolongado. Esto no refleja nuestro estándar habitual de servicio al cliente, especialmente para alguien que ha sido una clienta fiel durante tanto tiempo. Me gustaría abordar este problema personalmente y asegurarme de que se resuelva adecuadamente. Por favor, contácteme cuando tenga la oportunidad. Gracias, Ed Rubenfeld - Service Manager - 305-372-3747

December 18, 2024

Previous good experiences here for years, but my new advisor didn’t hold my loaner when I had called to say I’d be 10-15 late as I was stuck behind an accident More

by eberzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan service
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Dec 19, 2024 -

Lexus of North Miami responded

I'm sorry to hear about the inconvenience with your loaner. We value efficiency and communication, so it's disappointing that this happened despite the call ahead. Please reach out if you'd like to discuss these or any additional concerns further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 17, 2024

Love them. They do really good work. They are very friendly. Very helpful. Good people More

by jfeltman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Lexus of North Miami responded

Reviews like this one make our day! Thanks from the Lexus of North Miami team.

December 17, 2024

fast and efficient service as always. a loaner was provided as well. a pleasure to visit Lexus of North Miami More

by cbordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience! We're delighted to hear that our team at Lexus of North Miami provided fast and efficient service. We look forward to welcoming you back in the future!

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