Lexus of North Miami - Service Center

Made me wait 4 hours to get a nail out of my tired and the tire still has the nail. the tire still has the nail. More

I was extremely pleased with how my service was handled this time. I liked that my rep Eric presented everything that my car might need beforehand, gave me options and was patient with me while deciding. I this time. I liked that my rep Eric presented everything that my car might need beforehand, gave me options and was patient with me while deciding. I didn't feel rushed or pressured. My car was returned clean and I enjoy the way it drives now. Ty More

I don’t believe it is the dealership‘s fault, but Lexus let me down. I had to call a main Lexus phone number just to get the runaround on a problem with my car. Lexus lost a customer. let me down. I had to call a main Lexus phone number just to get the runaround on a problem with my car. Lexus lost a customer. More

Excellent service special Mr. Semon Mor,, work was done, professional!Thank you very much.to Lexus service. Semon Mor,, work was done, professional!Thank you very much.to Lexus service. More

My service is always Excellent because Bobby Rahmani is the Ultimate Professional. He's pleasant, courteous, honest, and cares about the service he provides. He is the Only person I would get my car servi the Ultimate Professional. He's pleasant, courteous, honest, and cares about the service he provides. He is the Only person I would get my car serviced with. When you deal with the best, why would you settle for anyone else. More

My advisor Jonathan Vellon is great! Jonathan a customer advocate and goes above and beyond. Jonathan a customer advocate and goes above and beyond. More

This dealership has always been the most friendly, accommodating, and responsive that I have experienced in the past 40 years. accommodating, and responsive that I have experienced in the past 40 years. More

I am very happy with the service. No problem at all , But I waiting for more than 20 mins to get my car back at the loaner office. Two people came after me and their car back immedi No problem at all , But I waiting for more than 20 mins to get my car back at the loaner office. Two people came after me and their car back immediately. I went inside to asked and they forgot about me. While they were sitting in an empty office with an actitud. Finally a got my car and with a horrible actitud. I felt insulted. Very unprofessional. I got to the dealer at 10:20 am, waited and I left almost at 3 pm. More

The experience was incredible. Our gratitude to Jhan Suárez and Matthew Silva, both of them were beyond incredible. Always a great experience at Lexus of North Miami Our gratitude to Jhan Suárez and Matthew Silva, both of them were beyond incredible. Always a great experience at Lexus of North Miami More

Very slow. Took 1 hr for my loaner car to show up. My appointment was 10am and was told it would take 1-2hrs to do the 4 year maintenance. 3 pm no thing, so Took 1 hr for my loaner car to show up. My appointment was 10am and was told it would take 1-2hrs to do the 4 year maintenance. 3 pm no thing, so I called and was told Jonathan was busy , will call back. 4pm, nothing. Called again. This time jonathen answered and told me that my car needs a broke flush. I knew he was trying to push for unneeded repairs as I used to work on cars myself and my car is less than 4yrs old with less 30k miles. I said no and he said then my car was ready. Why didn’t he call me. I went to pick up the car, waited another 40minutes for the car to show up. I bought my car from Pembroke Pine and had been doing maintenance there, I live very close to this dealer so I want to give them a try. It was bad . Will not go again. More