Jhan Suarez

I would recommend everything about this dealership except the finance rep. Abe. My partner and I were making a big purchase, as one does at a dealership, and Abe was full of attitude since the moment we the finance rep. Abe. My partner and I were making a big purchase, as one does at a dealership, and Abe was full of attitude since the moment we walked in. He made it sound like very question we asked was dumb, irrelevant, or he didn’t fully understand it. When talking about payments he said “that’s only like $20 bucks a month” as in, who cares about $20 a month when he’s clearly not the one who’s making the commitment. Potentially the most important thing of it all is that he failed to check with us who we wanted the car title to be under. After 2+ hours with him and signing everything we learned the car title was only under one of our names and it is the one of us who is not the primary driver nor is the primary person in a lot of other personal paperwork. We know this will give us issues down the line and failing to check with us, or tell us when we asked about the impact of pulling one of our credits vs both he failed to disclose it. He also refused to pull other lenders rates because the Lexus one was so good and pushed back when we asked to do it even if it was just to confirm or double check. The attitude he gave us through the entire time with him made me almost walk away from the entire purchase. He turned what should have been a great family moment into a dented experience because of his attitude and failure to properly title our car, which he once again made sound like no big deal and “duh” I only pulled one credit. Jhan was our sales rep and him, the finance manager, and insurance team were all excellent to work with but if I go back or refer people to this dealership I would not work with Abe again, even if it means delaying my purchase or waiting longer for another rep. More

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Things did not start as well as initially anticipated. Thanks to Alfred and Jhan they were able complete the sale. Thanks to Alfred and Jhan they were able complete the sale. More

by dcesarone2 Verified Customer Verified Customer

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Transaction was great and smooth except for finance department. Was too busy to call me back for 4 days despite numerous messages. department. Was too busy to call me back for 4 days despite numerous messages. More

by Drachel Verified Customer Verified Customer

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Lexus of North Miami set a standard no other dealer could reach which is why I came back after my wonderful first lease experience with Jhan. The team was so patient, authentic, hilarious and genuinely thoug reach which is why I came back after my wonderful first lease experience with Jhan. The team was so patient, authentic, hilarious and genuinely thoughtful with me during my lease that I turned around and sent my sister there just a few days later. Anthony was an integral part as he sealed the deal with a good laugh. Yairon was incredibly hard working and surprised me with a beautiful bow and photo session. Absolutely unforgettable.​​​​​​​​​​​​​​​​ More

by Stella M. Verified Customer Verified Customer

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Lexus NM is literally the best dealership hands down! The entire experience is top notch. I’ve been dealing with them for the past 9 years The entire experience is top notch. I’ve been dealing with them for the past 9 years More

by yako0 Verified Customer Verified Customer

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Great customer service and fast service the car was ready fast and they cleaned my car good fast and they cleaned my car good More

by mstoya123 Verified Customer Verified Customer

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Great experience at Lexus of North Miami Beach. The staff was friendly, professional, and made the process quick and easy. Highly recommend! The staff was friendly, professional, and made the process quick and easy. Highly recommend! More

by yanetcollazo1 Verified Customer Verified Customer

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Purchased a vehicle remotely. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. More

by YUUBIN14 Verified Customer Verified Customer

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Communication with sales person and financial team was superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealers superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealership, communication was key and Lexus of North Miami delivered beyond expectations. More

by dcordones74 Verified Customer Verified Customer

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Very Happy with my Service and Purchase. I would highly recommend this Lexus Dealership. Great Work Guys I would highly recommend this Lexus Dealership. Great Work Guys More

by Carlos Verified Customer Verified Customer

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