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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,073 Reviews
Call Service Center (305) 372-1100

1,073 Reviews of Lexus of North Miami - Service Center

Sort by
July 12, 2025

Excellent Customer Service. Bobby, my advisor, is very knowledgeable and always willing to help and accommodate your needs More

by GMERIDA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Lexus of North Miami responded

Thank you for sharing your feedback about Bobby and the team! We appreciate your business and hope to welcome you back to Lexus of North Miami next time. Have a wonderful day!

July 12, 2025

Cold impersonal. No good morning no introduction just sales pitch for extras Worst service experience ever. More

by kel1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis- no other info. Never even introduced himself. Benny was the best!!!
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Jul 15, 2025 -

Lexus of North Miami responded

We're sorry to hear about your recent experience. It sounds like we missed the mark on providing a warm and welcoming service, which is not what we strive for. We'd appreciate the opportunity to make it right, so please feel free to reach out at your convenience. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 12, 2025

Friendly informative helpful: svc shed. Low air(28) same tire: rotated and chked???🤨🙃 strong request informing clients of problems or review of current service More

by hagjrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Semon
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Jul 15, 2025 -

Lexus of North Miami responded

Thank you for your feedback! We appreciate the kind words about our team and take note of your concerns regarding tire service. Ensuring clear communication with our clients is important to us, and we will work on improving this aspect. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 11, 2025

Appreciate the coordination of loaner and the communication on progress of service. Everything went smoothly More

by STACEYCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Jul 11, 2025 -

Lexus of North Miami responded

Stacey, thank you for sharing your fantastic feedback about our team and loaner fleet. We appreciate your business and we hope to see you again at Lexus of North Miami!

July 11, 2025

Was told the weight would be an hour and a half for 35,000 mile service. The weight is approximately three hours. Only received the car after I contacted the service manager in order to find out why I More

by vmalca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember service person
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Jul 15, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the extended wait time during your recent service visit. We strive for efficiency and thoroughness, so it's disappointing to learn we fell short here. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

July 10, 2025

I did an oil change and instead of 1. 5 hours I waited 3 hours. More

by marinamamonova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Lexus of North Miami responded

We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Best, Ed Rubenfeld - Service Manager - 305-372-3747

July 10, 2025

I am always satisfied with the service provided by Lexus of North Miami. Bobby Rahmani is a wonderful Service Manager! More

by sharonbhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Lexus of North Miami responded

Sharon, thank you for the great review! We appreciate your business and we will pass along your feedback to Bobby.

July 09, 2025

They are very helpful, friendly and understood of the customers needs. This third lease I have done with Efrin so that’s says it all More

by zindorf21
Recommend Dealer
Yes
Employees Worked With
Efrain Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Lexus of North Miami responded

Thank you for the review! We are happy to hear that Efren and the team at Lexus of North Miami impressed you with their stellar service. We look forward to your next visit!

July 07, 2025

Everything was good and they’ve done the second service of my car until I was charger $400 and something for LABOR, to create a new key for my car. Which was basically using a computer to code it. More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Jul 07, 2025 -

Lexus of North Miami responded

Ruben, we appreciate your business and are happy to hear that our staff provided excellent service. We want to ensure that our pricing is always fair and transparent, and if you have any further questions, we will be happy to assist.

July 07, 2025

After having an appointment it took 3 hours to do soil change ! Might go somewhere else More

by DUSARA113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

Thank you for bringing your negative experience to my attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly? Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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