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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,029 Reviews

1,029 Reviews of Lexus of North Miami - Service Center

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November 25, 2024

I don’t have to say anything but the service was not good. But the volume of complaints are a lot. More

by Anthony Fils-Aime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Lexus of North Miami responded

Anthony, I'm sorry to hear you were dissatisfied with your recent service visit. While I understand how you feel, I really would appreciate the opportunity to receive some more feedback from your experience so we can improve our work moving forward. Please consider giving me a call when you have a moment. Thank you, Ed Rubenfeld - Service Manager 305-372-3747

November 22, 2024

Bad experience in the last service. .not great job … on my hatchback door … THK.. Regars.. More

by mborges0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Lexus of North Miami responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

November 20, 2024

Bobby is the best, the service was fast and the waiting having a great complementary capuchino it’s the best. More

by photoluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided you with excellent service and a speedy experience at Lexus of North Miami. Enjoy those complimentary cappuccinos, and thank you for the fantastic review!

November 20, 2024

I had to wait almost three hours for my vehicle and once I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t More

by LINDAADITION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Lexus of North Miami responded

I'm sorry to hear about your long wait time and the miscommunication on our end. We strive for efficient service and never intend to inconvenience our valued customers. Please feel free to reach out if you'd like to discuss this further or have any other feedback you'd like to share. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 19, 2024

Eric was very helpful and knowledgable. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. More

by BPTORRES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric service Door #-1
Nov 20, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such helpful and knowledgeable service for your vehicle's maintenance at Lexus of North Miami! Thank you for sharing this positive feedback with us.

November 18, 2024

My car was washed and ready on time. All the crew was very professional congrats! More

by al447005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We really appreciate you taking the time to leave Lexus of North Miami this awesome review, thank you!

November 18, 2024

The service was great and performed in time. Wish the free offerings in the cafe were better. More

by olga6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami!

November 17, 2024

I recently visited the service area at Lexus of North Miami, and I was thoroughly impressed with the experience. Ronald, my service advisor, was extremely professional and helpful throughout the entire p More

by manuel.j.guzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Nov 18, 2024 -

Lexus of North Miami responded

Manuel, we're delighted to hear that Ronald and the team at Lexus of North Miami provided such a professional and convenient service experience for you. Thank you for recommending us!

November 17, 2024

I have to wait 4 hours there for my service car . That is very bad service More

by andresmojena52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2024 -

Lexus of North Miami responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Ed Rubenfeld - Service Manager - 305-372-3747

November 17, 2024

Very professional people working in service and very reliable very happy with the service Lexus of North Miami Beach More

by muchnikl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We're pleased you had a positive experience with our service team at Lexus of North Miami. Thank you for your kind words and support!

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