Back

Lexus of North Miami - Service Center

North Miami, FL

4.5
1,018 Reviews

1,018 Reviews of Lexus of North Miami - Service Center

Sort by
October 28, 2024

Great service. Eric was very helpful and approachable. The complimentary latte was also great. Highly Recommended. More

by asoro79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear you enjoyed the service and your experience with Eric at Lexus of North Miami. Thanks for recommending us!

October 27, 2024

Excellent customer service. Appreciate my time. Know what I need to update at this time More

by JDANTESC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lexus of North Miami responded

All of us at Lexus of North Miami are happy to see this wonderful feedback! Thank you!

October 27, 2024

Excellent customer service. However, it took about 3 weeks for the repair. I would have liked receiving 1 or 2 days advance notice from the Collision Department as to when the More

by mort_eva
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Department, Leah and Damaris
Oct 28, 2024 -

Lexus of North Miami responded

Thank you for your feedback on the customer service at Lexus of North Miami. We apologize for any inconvenience caused by the communication during your repair process and appreciate your patience. Your suggestions are valuable, and we'll work to improve our updates in the future!

October 27, 2024

Eric was incredible to getting my vehicle serviced. He was courteous and kept me informed on the status of my car while I waited. He answered all my questions and informed of future services. I was More

by tfishburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such excellent service during your visit at Lexus of North Miami! Keeping you informed and answering all your questions is what we strive for. Thank you for sharing this positive feedback with us!

October 27, 2024

Good service especially from driver, Giovanni, who picked up vehicle and exchanged for the loaner. Never heard from service advisor. More

by CCASTRO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody from Service Department ever contacted me. I received all information, including the estimate for the service, from Giovanni.
Oct 28, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback about Lexus of North Miami. We're glad to hear Giovanni provided good service, but we're sorry to learn that communication with the service advisor was lacking. We'll work on improving this aspect and appreciate your input!

October 27, 2024

Excellent Service as always! Service manager Ed always goes the extra mile to help me. I was not able to pickup my car before closing time so he waited 1 hour after closing to ac More

by WDDEARX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cox
Oct 28, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with Lexus of North Miami! It's great to hear that Ed and Robert provided exceptional service, going above and beyond to accommodate your needs. Until next time, safe travels!

October 26, 2024

Not real information, they said an incorrect diagnostic. Battery is in bad condition, need a replacement More

by nsog_31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Listed
Oct 28, 2024 -

Lexus of North Miami responded

I'm sorry to hear about the incorrect diagnosis you received. We strive for accuracy and reliability, so it's concerning to learn that we may have fallen short in this instance. Please reach out at your convenience so we can address this issue directly and ensure your vehicle's needs are properly met. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

October 26, 2024

Erick Garcia was very helpful and the service Great as always Lexus of North Miami is continuing with a great customer service More

by rosahedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Oct 28, 2024 -

Lexus of North Miami responded

Rosa, we're delighted to hear that Erick provided you with excellent service at Lexus of North Miami. Thank you for your kind words and continued support!

October 26, 2024

Excellent service and fast. Very satisfied with Bobby as I was treated. Good place to work and good complimentary coffee service More

by jacques.guterman
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lexus of North Miami responded

Jacques, we're delighted to hear you enjoyed the excellent service and complimentary coffee at Lexus of North Miami. Bobby will be thrilled with your feedback! Thanks for sharing your experience with us!

October 26, 2024

Courteous, timely and mos importantly, competant! I have no complaints. Everything was done to my liking More

by CLYDEPFLEEGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lexus of North Miami responded

Clyde, we're delighted to hear that everything was up to your standards at Lexus of North Miami! Thank you for sharing your positive experience with us.

...
61
...