Lexus of North Miami - Service Center

Poor customer service. I spent 4 hours just for a duplicate key and a diagnostic test for my NX250 trunk sensor. I was told they didn't have any loaners, so I had to wait t I spent 4 hours just for a duplicate key and a diagnostic test for my NX250 trunk sensor. I was told they didn't have any loaners, so I had to wait there! More

I went to Lexus North Miami Beach yesterday to have my RX.350h serviced for 15,000. I also reported problems with the trunk door sensors because they often fail and it doesn't want to close, so they didn' RX.350h serviced for 15,000. I also reported problems with the trunk door sensors because they often fail and it doesn't want to close, so they didn't solve it. They told me that everything is fine. And it is. Why will I open it and I have to close it manually? I don't think they gave me the solution. Today I still have the same problem in heavy rain. More

The best in miami, Lexus of north Miami is the best, I love this place love this place More

Staff was very helpful and courteous. They provided an estimate quickly and the work was completed within the quoted timeframe. They provided an estimate quickly and the work was completed within the quoted timeframe. More

Erick es el mejor, gran atención, gran servicio, ayuda mucho y es muy amable y paciente mucho y es muy amable y paciente More

I would like to thank Bobby for always providing good customer service. Most important Bobby listen, when I inform him about my car. customer service. Most important Bobby listen, when I inform him about my car. More

Ronald Campos, his efficient service and spectacular collaboration!!! He is dedicated to solving or answering the client's concerns!!! And he keeps you informed of the service even if he sends you a tex collaboration!!! He is dedicated to solving or answering the client's concerns!!! And he keeps you informed of the service even if he sends you a text message from the company, he calls you to let you know if there is a change and if it is okay or if something extra needs to be done to the car!! Extremely pleased!! MARILIN VIOLA my car NX 250 More

Such a diverse and dynamic set of individuals that work at the North Miami location. They are courteous, knowledgeable and structured. They have a system in place that does not have you running around lost at the North Miami location. They are courteous, knowledgeable and structured. They have a system in place that does not have you running around lost and confused. They give you a sense of security and a resolution to whatever issue you are coming in with. The service department is super amazing and especially my service consultant Eric Garcia. He rolled out the red carpet and gave me a world class experience. He was proactive and out my mind at ease when it came to utilizing my extended warranty for the first time. His mannerism and tenacity was just amazing. I would pass five dealership if I had to in order to have him as my service consultant. Each department I’ve had a pleasure to interact with I.e. cashier and Lexus boutique has been a positive experience for me. More

eric-is very knowledgeable and informative knows his job and helpful courteous and with manners job and helpful courteous and with manners More