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Lexus of North Miami - Service Center
North Miami, FL
885 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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885 Reviews of Lexus of North Miami - Service Center
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November 26, 2018
Lack of details I’ve owned Lexus for over 20 years so I’ve been to many dealers across the US. Comparing this to others: It starts with expectations. I was given a I’ve owned Lexus for over 20 years so I’ve been to many dealers across the US. Comparing this to others: It starts with expectations. I was given a quote but when I paid the bill noticed it was much higher; I was not told it did not include x, y, z. It took many days since the parts were not in stock; again I was not told this. Scheduling with advisor whose name I never remember and then the advisor is not in. In Florida, waiting outside the advisor’s office is a bit like torture since it is 90+ degrees with equal humidity. Who does that? Cost of service is pretty pricey. The problem I had was not solved on my first visit, but had to return and emphasize the fact that the problem persists and I needed to resolve. Only then did a mechanic test drive the car and acknowledged there was a problem. More
by Peepee
Employees Worked With
Harvey Gonzalez
November 26, 2018
Service Went to get my car service everything was great. While you wait you can visit the salon or work out at the gym i visit the salon did my feet they di Went to get my car service everything was great. While you wait you can visit the salon or work out at the gym i visit the salon did my feet they did a good job More
by cely
Employees Worked With
November 22, 2018
Everything went so smoothly My appointment for service was at 10:30 a.m. and I believe that was exact time I met with Javel my service representative. I went into the lounge ar My appointment for service was at 10:30 a.m. and I believe that was exact time I met with Javel my service representative. I went into the lounge area to wait and a little over an hour Javel came looking for me with news my car was done and being washed. I then went to the cashier who gave me a number to get my car. A great experience and I must say that Javel made it all happen. More
by Carguy1938
Employees Worked With
javel
November 19, 2018
Professional Professional, on time. Great follow up. Explain problem with a car. Show me what been done to correct problem with a car. Car was ready as promised Professional, on time. Great follow up. Explain problem with a car. Show me what been done to correct problem with a car. Car was ready as promised. More
by Theodore1984
Employees Worked With
October 24, 2018
Service rep Mauricio I just recently visited Lexus of North Miami for service and I have to say every time my service rep Mauricio creates the wow factor with his 5star se I just recently visited Lexus of North Miami for service and I have to say every time my service rep Mauricio creates the wow factor with his 5star service! More
by Anthony09475
Employees Worked With
Harvey Gonzalez, Mauricio Ferreira
October 23, 2018
Service Always a pleasure doing business with the service department. Staff is professional, prompt and efficient. Analysis of existing areas of concerns with Always a pleasure doing business with the service department. Staff is professional, prompt and efficient. Analysis of existing areas of concerns with recommend as tons was addressed before work performed. More
by Jackie Le see is
Employees Worked With
Mauricio, and loaner office.
October 20, 2018
Excellent service Service was excellent, very professional and a nice experience, Jevel was outstanding, he was very fast and delivered everything before time, Thank yo Service was excellent, very professional and a nice experience, Jevel was outstanding, he was very fast and delivered everything before time, Thank you very much More
by Ellis
Employees Worked With
Jevel
October 20, 2018
Guard your USB cables because they will get stolen Everything was great with my service until I went to plug in my phone & one of my USB in my double charger was missing. My husband & I both were char Everything was great with my service until I went to plug in my phone & one of my USB in my double charger was missing. My husband & I both were charging our phone when we dropped our SUV off. Your detailers are thiefs!!! Without a doubt. Will go to Pembtoke Pines or JM Lexus next time for service & purchase of my new Lexus. Must have trust with a dealership. More
by GotMyUSBstolen
Employees Worked With
My rep was Mauricio.
October 19, 2018
Drove in w/o appointment was seen. It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime relationship with a Salesmen. Go visit Valentine. You won’t go anywhere else. Enjoy! More
by LexusAlltheWay
October 19, 2018
Awesome customer service Zoe kept me up to date from start to finish without me having to call. She was extremely on point which I liked very much Zoe kept me up to date from start to finish without me having to call. She was extremely on point which I liked very much More
by Emanna1980
Employees Worked With
Zoe green
