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Lexus of North Miami - Service Center
North Miami, FL
1,022 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,022 Reviews of Lexus of North Miami - Service Center
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December 23, 2019
regular service it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! More
by 2457
Employees Worked With
December 20, 2019
Excellent staff and excellent customer service. And the beat part is great deals. Go see my friend Mo Ali and he will make your Christmas alot brighter. The service department does a great job always. beat part is great deals. Go see my friend Mo Ali and he will make your Christmas alot brighter. The service department does a great job always. More
by Miami Dave
Employees Worked With
Harvey Gonzalez, Mohamed Ali
October 13, 2019
I Love Lexus of N Miami... always on point!!! Lexus of North Miami customer services are always on point! I live in another county but would drive the extra mile just to get the service, skill & Lexus of North Miami customer services are always on point! I live in another county but would drive the extra mile just to get the service, skill & professionalism that Lexus of N Miami gives me. I absolutely love my Lexus and Lexus of N Miami keeps me coming back for more. My most recent visit was at their collision center. Just a few minutes after driving into the garage & waiting for my adjuster to finish w/ another client the manager of the collision center at Lexus of N Miami( tall black male) approached my damaged vehicle and asked if I was alright and if I was being taken care of. As I expressed my concerns he immediately assures me not to worry that I will be taken cared of... he spoke to a few reps and before I knew it my car had been taken to the back and I was in a rental vehicle driving away. My car was repaired in a smooth and timely manner not to cause me to go over my rental budget; and to top it off everyone there worked as a team with my insurance company to keep me informed of all repairs etc. Just a few weeks, I am driving my car again & it runs like new. I live in Pembroke Pines but I am never disappointed for driving the extra mile to come to my most favorite Lexus dealer. Because of Lexus of Miami Customer Services several of my family members also drive a Lexus😁 More
by Sharon Johnson
Employees Worked With
Other Employees :
Marbella? Lea(collision) Leah’sManager?? ????????
September 13, 2019
Great service Lexus of North Miami, did the service in my vehicle and they treat me very well and they were very friendly, thank you very much guys Lexus of North Miami, did the service in my vehicle and they treat me very well and they were very friendly, thank you very much guys More
by 1rodriguez
Employees Worked With
September 02, 2019
Over promise, under deliver Absolutely worst response time ever experienced. One time the service specialist apologized for not getting back on status, though was overdue, and pr Absolutely worst response time ever experienced. One time the service specialist apologized for not getting back on status, though was overdue, and promised to call back within the hour. Two days later I called him back. Sadly, while this is most extreme example, it’s not at all atypical of our experiences. More
by Art
Employees Worked With
Not sure of names and would want to risk naming wrong person.
August 28, 2019
Oil change Take 2 hours on Mondays Seems like every time different price on oil change. Not sure it’s normal. Benny was good service manager Will recommend Take 2 hours on Mondays Seems like every time different price on oil change. Not sure it’s normal. Benny was good service manager Will recommend but take too long for oil change I had to choose sales person which I don’t know and picked randomly More
by Togi
Employees Worked With
August 23, 2019
My car continue with te same issues Very hard to maneuver in turns, press the accelerator and does not response. It seems to be an issues with the steering wheel. I reported to the dea Very hard to maneuver in turns, press the accelerator and does not response. It seems to be an issues with the steering wheel. I reported to the dealer and they simple don’t care. Also customer service has room fo improvement in all areas. I was told this could be a manufacture issues, all well to me bad for me te car is only 9 month old, lexus of north Miami I will NOT lease another car from you again. More
by Sel
Employees Worked With
I don’t remember his look in your system.
August 23, 2019
Attendant time, good. Service Description, poor Person that receive car, angry no nice. When the car is ready, nobody explian in detail the service made. The attention wash is bad, without minimum o Person that receive car, angry no nice. When the car is ready, nobody explian in detail the service made. The attention wash is bad, without minimum of detail, dirty and wet in many place The printer in cashier not running (best and ecological action is send an email). Constructive opinion for that the service will be better. More
by MAA
Employees Worked With
I dont't know
August 22, 2019
Perfect experience. I had a perfect experience and this is my 4th Lexus. Victor listened to my specific requests and they were accomplished. All in a reasonable timeframe I had a perfect experience and this is my 4th Lexus. Victor listened to my specific requests and they were accomplished. All in a reasonable timeframe. Everything was as I always expect and get, with Lexus. More
by Sapin lynn
Employees Worked With
VICTOR
August 15, 2019
Overpriced service Not very good. Service took hours, not accurate estimate. A lot more than I expected. Plus a call telling that they have to change the 4 tires NOW. Th Not very good. Service took hours, not accurate estimate. A lot more than I expected. Plus a call telling that they have to change the 4 tires NOW. They performed 30K service at 27. More than $1000 and not even a decent car wash. Hoping to finish my lease asap More
by HLA
Employees Worked With
Dont now
