Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of North Miami - Service Center

North Miami, FL

4.5
1,106 Reviews
Call Service Center (305) 372-1100

1,106 Reviews of Lexus of North Miami - Service Center

Sort by
July 11, 2025

Was told the weight would be an hour and a half for 35,000 mile service. The weight is approximately three hours. Only received the car after I contacted the service manager in order to find out why I More

by vmalca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember service person
Report | Print
Jul 15, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the extended wait time during your recent service visit. We strive for efficiency and thoroughness, so it's disappointing to learn we fell short here. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

July 10, 2025

I am always satisfied with the service provided by Lexus of North Miami. Bobby Rahmani is a wonderful Service Manager! More

by sharonbhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Lexus of North Miami responded

Sharon, thank you for the great review! We appreciate your business and we will pass along your feedback to Bobby.

July 10, 2025

I did an oil change and instead of 1. 5 hours I waited 3 hours. More

by marinamamonova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

Lexus of North Miami responded

We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Best, Ed Rubenfeld - Service Manager - 305-372-3747

July 09, 2025

They are very helpful, friendly and understood of the customers needs. This third lease I have done with Efrin so that’s says it all More

by zindorf21
Recommend Dealer
Yes
Employees Worked With
Efrain Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Lexus of North Miami responded

Thank you for the review! We are happy to hear that Efren and the team at Lexus of North Miami impressed you with their stellar service. We look forward to your next visit!

July 07, 2025

Everything was good and they’ve done the second service of my car until I was charger $400 and something for LABOR, to create a new key for my car. Which was basically using a computer to code it. More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

Ruben, we appreciate your business and are happy to hear that our staff provided excellent service. We want to ensure that our pricing is always fair and transparent, and if you have any further questions, we will be happy to assist.

July 07, 2025

After having an appointment it took 3 hours to do soil change ! Might go somewhere else More

by DUSARA113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

Thank you for bringing your negative experience to my attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly? Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 07, 2025

I had great service at Lexus of North Miami Short wait and leased my new 2025 Lexus IS with ease. More

by cruzml66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Figureoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhan Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cuervo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

Thank you for being such a great customer of Lexus of North Miami. Enjoy your new 2025 Lexus IS!

July 07, 2025

The service/attention was very efficient and did not take a long time at all. My service advisor Luis was very helpful. More

by JAIROE322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jul 08, 2025 -

Lexus of North Miami responded

Thank you for sharing your experience working with Luis and the team! We appreciate your business and hope to see you again at Lexus of North Miami.

July 06, 2025

Hello Exceptional maintenance service . fast.professional. and courteous. Lexus truly values and respect their customers. More

by Y.LORENZOCUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurizio
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

Thank you for the great review! We appreciate your business and we hope to see you again at Lexus of North Miami. Have a wonderful day!

July 05, 2025

Tech diagnosed the problem as battery, however the issue returned a few days later. It is clear that a check test wasn’t run. More

by mp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Report | Print
Jul 07, 2025 -

Lexus of North Miami responded

I apologize for the inconvenience you've experienced. It sounds like we may have missed something during your visit, and I understand how frustrating that can be. We would appreciate the opportunity to re-evaluate your vehicle's issue and ensure it's properly addressed this time around. Please feel free to reach out at your convenience so we can make things right. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

1
...
8
9
10
...
111