Lexus of Pembroke Pines

Prompt, courteous, and on time service. The car was delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very c delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very clean and very pleasant. Even the cashier was very pleasant to speak to. More

Service was slow. Vending machine didn’t work, the other Service was slow. Vending machine didn’t work, the other was out of water. The water fountain was off. No where to get water. They need a cafe like Service was slow. Vending machine didn’t work, the other was out of water. The water fountain was off. No where to get water. They need a cafe like infinity has. More

Everything was perfect. I did not have any complaints at all. John was always to the point and very kind. all. John was always to the point and very kind. More

John Steigle my Service Advisor, Jose the Service Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that they do. It is because of them that I continue to do business with Lexus of Pembroke Pines. More

Dealer must work on phone calls and holding time services advisors are impossible to reach advisors are impossible to reach More

Darren is an outstanding salesman. His attention to detail and ability to listen to and understand a customers needs were amazing. He is very professional and is an excellent brand ambassador for Le detail and ability to listen to and understand a customers needs were amazing. He is very professional and is an excellent brand ambassador for Lexus. I would highly recommend Darren to anyone in search of a great Lexus salesman!! More

Nick was a great representative, he answered all my questions in a timely manner and was very accurate. Love the customer service! questions in a timely manner and was very accurate. Love the customer service! More

I want to edit this review and say that I actually looked under my car today and noticed what I initially came in to fix which was a hanging splash gaurd under my car had sply just been stuffed under.... no under my car today and noticed what I initially came in to fix which was a hanging splash gaurd under my car had sply just been stuffed under.... no part replace not even a repair of the original one. IF I WASN'T CURIOUS AND DECIDED TO LOOK UNDER MY CAR TODAY I WOULD NOT HAVE KNOWN THIS. Very disappointing considering the fact that I waited ALMOST 4 HOURS just to bring my car back home in the original state that it was in!!! Original review below Great service! A little lengthy wait time however I waited less than what they told me. More

They provide the best service and continue to do so with every visit to the dealership. Everyone is Super helpful and welcoming. every visit to the dealership. Everyone is Super helpful and welcoming. More

After car was dropped for repair, no calls or texts returned from the service advisor ( Erickson) in weeks; Unnecessary repairs without consent ending in exaggerated bills; Car not properly repaire returned from the service advisor ( Erickson) in weeks; Unnecessary repairs without consent ending in exaggerated bills; Car not properly repaired: front lower lights out and not replaced; engine cover screws removed and not replaced.Therefore, when driving the car, it sounds like an earthquake under the hood. Car was held for weeks and no loaner offered. More