Lexus of Pembroke Pines

Getting my car serviced is always a pleasure. Great customer service and use of a loaner car is so convenient. customer service and use of a loaner car is so convenient. More

Adeel sold my sister a car this year in March and I was with her and remember him because of the treatment she received. Adeel and Chapo took great care of me and Micky the sale manager was amazing he was with her and remember him because of the treatment she received. Adeel and Chapo took great care of me and Micky the sale manager was amazing he was willing to help. If you need a car or just want to upgrade go see Adeel and Chapo they will definitely take good care of you. I mean the absolute best treatment. GO TO LEXUS PEMBROKE PINES!!! More

Everything was perfect. I did not have any complaints at all. John was always to the point and very kind. all. John was always to the point and very kind. More

Service was slow. Vending machine didn’t work, the other Service was slow. Vending machine didn’t work, the other was out of water. The water fountain was off. No where to get water. They need a cafe like Service was slow. Vending machine didn’t work, the other was out of water. The water fountain was off. No where to get water. They need a cafe like infinity has. More

Came in for tires alignment and oil change. Took about five hours. Water fountain inoperable, no water cooler and vending machine doesn’t work so unable to access water there. The number one thing that hu five hours. Water fountain inoperable, no water cooler and vending machine doesn’t work so unable to access water there. The number one thing that humans need to survive is not available at a luxury car dealership. This is not a one off as this happened when I originally went to do the services above and the second time that I had to come back because the alignment was not right and my car would veer to the right upon letting go of the steering wheel. I brought my own bottled water this time and a nice lady asked “ where did you get that water? I looked everywhere and there is none” I told her I brought it because I know there’s no water here. I offered to give it to her multiple lot times but she refused. I was then told and it would take a few hours to get my alignment corrected and there were no loaners available so I had my son pick me up to take me home 20 minutes away and as soon as I get home I’m texted to tell me that they took care of it and to come pick it up. Not that I wanted to wait longer but still annoying as I could’ve just waited. Please fix your water fountains and have a water cooler for back up for your well-paying customers. Not too much to ask at all. And alignment should be checked before a customer takes their vehicle. This is an a rinky-dink tire shop this is a JM Lexus facility. Should be held to a higher standard. More

Perfect, super, professional! This is the best manager who sells Lex cars! He is a professional in his field! Nobody could help me but this dealership helped me. Thank you guys very much! who sells Lex cars! He is a professional in his field! Nobody could help me but this dealership helped me. Thank you guys very much! More

I found the service people to be indifferent. I had to ask several people where to go to get my car. My service person did not reach out to ask me if I had any questions. I asked to meet with Adam the tec ask several people where to go to get my car. My service person did not reach out to ask me if I had any questions. I asked to meet with Adam the tech person as I needed help learning about the features in my car and was basically blown off. Two people said they would call him then told me nothing about where to meet him. I waited outside. No one came. So I left disgusted. I am sorry I agreed to pay extra for the service agreement. I had always gone to JM Lexus in the past. There I was always offered impeccable service and the employees were so friendly and helpful. Your dealership was so different. A big disappointment. I am not looking forward to my next visit. More

Prompt, courteous, and on time service. The car was delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very c delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very clean and very pleasant. Even the cashier was very pleasant to speak to. More

John Steigle my Service Advisor, Jose the Service Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that they do. It is because of them that I continue to do business with Lexus of Pembroke Pines. More

Dealer must work on phone calls and holding time services advisors are impossible to reach advisors are impossible to reach More