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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,105 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,105 reviews

January 17, 2022

Mario Padron and the LPP team made it super smooth and efficient to get my dream car within my budget and done quickly on my only day off. I am a repeat customer and will continue to bring my own business More

by Jalmeida95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario F Padron
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that Mario went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Pembroke Pines!

January 17, 2022

The people was very niceThe service fast and The people was very nice The service fast and accurate Always the best customer service More

by EUROCONCEPTFLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

We're glad to see that our team was kind and that our work was efficient! Top notch customer service is our goal here at Lexus of Pembroke Pines!

January 17, 2022

Every one was nice and very helpful. First time customer at Lexus, and they treated me great. I plan on going back in the future. More

by KEVIN DE LOS REYES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

We're so glad to hear that our team was kind and helpful! Thanks for choosing Lexus of Pembroke Pines, and we're pleased that we earned your future business. We appreciate you taking the time to leave us this review. See you again soon.

January 17, 2022

The wait wasn’t long and the process just as efficient. Everything went smoothly. Great! More

by swilliams305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Timely and professional service is what we strive to deliver. Thanks for choosing Lexus of Pembroke Pines and we'll see you next time!

January 17, 2022

mi segunda compra con Alex... no se puede tener mejor calidad de servicio y atenciones... es el mejor dealer con el que he tratado en todos mis años... super recomendado y agradecido por sus consejos y s More

by Adrian Lozano
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Adrian, gracias por compartir su experiencia! Queremos lo mejor para nuestros clientes y es fantástico oír que encontró el vehículo perfecto trabajando con Alex. Felicidades por su auto nuevo y disfrútelo! Esperamos volver a verle en Lexus of Pembroke Pines en el futuro!

January 17, 2022

Worst dealership I’ve ever been to. They contacted me 3 times in one day to confirm my test drive appointment I drove 106 miles 2 hours for my test drive! First they told me they couldn’t find the car, the More

by Jakebeau1
Recommend Dealer
No
Employees Worked With
Raul Marañón
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Lexus of Pembroke Pines responded

This is a concerning review to read. We strive to make the shopping and purchasing processes go smoothly for our guests and it certainly sounds like there was a miscommunication here. I will certainly look into why this happened so I can ensure a situation like this doesn't reoccur down the road. I would also be grateful to touch base with you directly so we can work towards a solution. Please consider giving me a call when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 16, 2022

Melissa and service is awesome and the quality of work is even better. I have two Lexuses one SUV and one sports love both of them! More

by TETEPRICE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa in service
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we will be sure to pass on the kind feedback to Melissa!

January 16, 2022

I've always been very happy with the service I receive from Lexus of Pembroke Pines. My current service advisor is Sebastian. More

by RORYFARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Happy customers make us happy! Thank you so much for choosing Lexus of Pembroke Pines for your auto needs and taking time to commend Sebastian. We look forward to our continued relationship!

January 16, 2022

My experience with Otany and Lexus of PP was excellent. Otany was professional, knowledgeable, courteous, friendly and efficient. He has my highest recommendation. More

by gnfraser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for supporting Lexus of Pembroke Pines! We are thrilled to see that Otany and the team made your experience a great one!

January 16, 2022

Everyone is very nice. Good selections. The waiting time needs to be worked on, i came in at 11am left 7pm More

by MIRIAMHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team! We will be sure to pass along this constructive feedback, as we're striving for continuous improvement. If there's anything else we can do for you, please let us know. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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