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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,527 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,527 reviews

September 23, 2021

Excellent service from dropping the car off to getting paperwork done and yo pick up the car.... More

by BCMS08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
Sep 23, 2021 -

Lexus of Pembroke Pines responded

We're glad we could make your service experience a pleasure from start to finish! Thank you for the great review and for being a valued Lexus of Pembroke Pines customer.

September 23, 2021

John has been our service writer for many years. He is always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. More

by GABRIELESTELLABOTTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 23, 2021 -

Lexus of Pembroke Pines responded

Gabriele - thank you for the lovely feedback! We'll be sure to pass your kudos along to John for his great work. We sincerely appreciate you supporting Lexus of Pembroke Pines!

September 23, 2021

Sammy was great knowledgeable he make our buying experience fun and enjoyable. we be more happy with our great job Sammy. More

by Mlymouri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Lexus of Pembroke Pines responded

Thanks for reviewing Lexus of Pembroke Pines! We're thrilled that you loved working with Sammy.

September 23, 2021

When I went for service I specifically asked for a car wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. More

by AMERL006
Recommend Dealer
No
Employees Worked With
N/A
Oct 07, 2021 -

Lexus of Pembroke Pines responded

I apologize for the mixup regarding your carwash. We want the most for our guests, and it is never our intention to inconvenience them. I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 23, 2021

Melissa Ho is very knowledgeable and very courteous. It was a pleasure dealing with her. More

by joyluck1
Recommend Dealer
Yes
Employees Worked With
I don't have any more comments.
Sep 23, 2021 -

Lexus of Pembroke Pines responded

We're glad you enjoyed working with our team, and we appreciate you stopping by to share. Be well! - the Lexus of Pembroke Pines team

September 23, 2021

Very professional staff and efficient. Sofia and Jack were the best to work with! Thank you for all your help! More

by taxpert75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Mitrani
Sep 23, 2021 -

Lexus of Pembroke Pines responded

We're glad we could assist you! Thank you for stopping by to leave us a review - the entire Lexus of Pembroke Pines team appreciates it! Take care and safe travels!

September 23, 2021

Quick and easy service. The vehicle had a pending recall and they serviced the vehicle quickly. More

by oreo0111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Lexus of Pembroke Pines responded

We're glad we could assist you. Thanks for trusting our team with your vehicle's care - we really appreciate your business!

September 23, 2021

I bought 5 cars in the last 8 years. This was the best experience I had. Very nice staff. I will be back soon to buy another car. More

by DERRICK.FLOYD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Lexus of Pembroke Pines responded

Derrick, thank you for the great review! We appreciate your support and are thrilled to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Congrats on your purchase, and we hope to see you back again down the road!

September 23, 2021

Always a pleasure bringing my car into Lexus of Pembroke Pines Service Center. Andre Rust, my advisor is always very attentive and addresses all of my concerns. Outstanding customer service and thank you More

by JESSICARIVERA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust & Jose Camara
Sep 23, 2021 -

Lexus of Pembroke Pines responded

Jessica, thanks for the 5 star review of Lexus of Pembroke Pines! It's great that Andre has always been attentive and helpful in addressing your concerns. We appreciate your business and look forward to your next visit. --The team at Lexus of Pembroke Pines

September 22, 2021

Rodney was great; listen to understand not hear to reply; friendly attentive to detail. Would definitely be back More

by RICKEYJGARDNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Sep 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great recommendation, Rickey! We appreciate your support and are glad to hear that you had such a successful service experience working with Rodney and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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