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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,599 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,599 reviews

September 15, 2021

Always great care given! Service is timely and done correct the first time. Lobby is also nice More

by GUYVENCCHIDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We are grateful to have you as a customer and we look forward to seeing you again at Lexus of Pembroke Pines.

September 15, 2021

I came thinking I knew what I wanted and Alex helped me with other options since there is such a shortage of cars on the market. I absolutely fell in love with the first one I saw. It was honestly a pretty More

by BIANCA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Hi Bianca, thanks for the great review, and congrats on your new Lexus! It's great to hear that Alex helped you with your vehicle. We're happy that everything worked out well, and we appreciate your kind words. See you next time at Lexus of Pembroke Pines.

September 15, 2021

My service was great from the moment I Drove in to when I drove off with my vehicle. More

by RONNIEH911
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 16, 2021 -

Lexus of Pembroke Pines responded

We're delighted we could be of service, Ronnie! Thank you for the great review and for choosing Lexus of Pembroke Pines!

September 15, 2021

Waiting two and a half hours four just a regular service when your appointment is at seven forty five seems a little long two me. At the two hour mark I had to ask for status. First woman I asked said she w More

by WMJD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
No clue of service advisor name. He never gave me a card. Again terrible service
Sep 30, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear your wait was longer than anticipated. I also apologize for the miscommunication surrounding your vehicle status. We do our best to provide timely service and accurate estimations, and we're disappointed this has made you feel otherwise. I will make a note of this feedback, as we always look for ways to improve. If there's anything else you'd like to discuss, please don't hesitate to give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 15, 2021

I love it here at this dealership . Very informative and helpful . Very clean and nice . More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the fantastic review, Rachel, and for taking your business to Lexus of Pembroke Pines! We sincerely appreciate your feedback and support!

September 15, 2021

I leased a car from Yomar, he’s extremely professional and motivated person, very patient and dedicated! I’ll definitely recommend him to friends, he made me smile and i loveeee my NX! More

by SILVIA_KO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Lexus of Pembroke Pines responded

We're glad you had a great experience with our team, Silvia, and we're even happier you love your new Lexus NX! Thank you for trusting Lexus of Pembroke Pines to help you find it. Drive safe!

September 14, 2021

I went in for an oil change and the service was good, but they returned my car back super dirty on drivers side. More

by DAILYH86
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 14, 2021

DOZER WAS A TEN WORKED TO MY SATISFACTION DELIVERED THE CAR SAME DAY HAD GOOD AWARENESS OF THE TECH More

by SANMUR19
Recommend Dealer
Yes
Employees Worked With
Dozer Kocsis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Dozer. Drive safely in your new vehicle, and we hope to see you back at Lexus of Pembroke Pines!

September 14, 2021

Was a great experience in Lexus Pembroke Pines Thank you so much Nathan for exchanging my Lexus RS 300 ! Professional, knowledgeable and friendly Thx a lot and special thank you to Financial Service! More

by Katya1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Pembroke Pines responded

It means a lot that our commitment to customer satisfaction stood out to you, and we will be sure to let Nathan know you appreciated his help. Thanks again and we look forward to seeing you next time! - Lexus of Pembroke Pines

September 14, 2021

I appreciated Amed Rodriguez for support and Excellent service , his knowledge, concerns and guidance and support in choosing a vehicle that addressed my needs.He is very professional and excellent in ad More

by Valerieifill@ymail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Pembroke Pines responded

It warms our heart to hear that Amed was such a help to you, Valerie! From all of us here at Lexus of Pembroke Pines, thank you for your lovely review and for your business!

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