Lexus of Pembroke Pines

Best of the best! My daughter and I couldn't have been treated by Jeff any better. Thank you. And the price could not have been any better. treated by Jeff any better. Thank you. And the price could not have been any better. More

I was surprised by the service. Didn’t expect as much comparing to the Coconut Creek dealer. However, the service impressed me. Everyone was courteous, and Kalib was more than I expected. He answered eve comparing to the Coconut Creek dealer. However, the service impressed me. Everyone was courteous, and Kalib was more than I expected. He answered every question I asked. He was very knowledgeable and concise. More

Excellent and outstanding customer service!! I will definitely recommend him to my peers for the job he continues to do! He goes above and beyond to ensure his customers are happy. definitely recommend him to my peers for the job he continues to do! He goes above and beyond to ensure his customers are happy. More

The service center seemed disorganized. My appointment was at 9 am but I was not seen until 9:30 am. There was no loaner car appointment made for me despite me confirming at time of my appointment. My adv was at 9 am but I was not seen until 9:30 am. There was no loaner car appointment made for me despite me confirming at time of my appointment. My advisor barely made eye contact and it was just a transaction and he seemed annoyed when I asked for a loaner car. When I went to pick up my car, the valet manager asked me which key was mine rather than looking at the tag. Lexus of Pembroke Pines needs to step up their customer service. It’s clear there is a lack of order and leadership here. More

Awesome service. I pulled up and someone wase immediate to help. Received phone calls with update on car. Service was fast and received phone call when vehicle was ready. to help. Received phone calls with update on car. Service was fast and received phone call when vehicle was ready. More

Good people. A little worried about the fancy procedure instead of the efficiency itself but all and all, a good experience. I think it should be better the time of delivery, but I reiterate, all and all, instead of the efficiency itself but all and all, a good experience. I think it should be better the time of delivery, but I reiterate, all and all, good. More

My lease is over, and I’m buying off my lease from Lexus financial for the residual value. Lexus Financial tells me that I have to give the check to Lexus of Pembroke Pines so they can send it over to Lexus financial for the residual value. Lexus Financial tells me that I have to give the check to Lexus of Pembroke Pines so they can send it over to Lexus Financial (which holds the title). LExus of Pembroke Pine is deciding that they would charge me over $1300 in fees just to send the check to Lexus financial. Which are fees that I paid already when I leased my car with them in 2018. I am not buying a new or used car with them I’m just paying off the balance to buy my lease at the end of the term. More

The service was very efficient, friendly and effortless. I was provided with a loaner which is a huge plus and help. I was provided with a loaner which is a huge plus and help. More

Excellent service. I would recommend it to all my friends and family. Keep up the good work. I will be back for the next service and family. Keep up the good work. I will be back for the next service More

On Saturday 7-24-2021 I went to dealer Andres Vergara is the person I supposed to talk to but he was very busy and send sales associate Nathan.. after all back and forth he couldn’t give a Deal. He said onl the person I supposed to talk to but he was very busy and send sales associate Nathan.. after all back and forth he couldn’t give a Deal. He said only have 6 months with the dealer. For me his knowledge was very poor. Never mention driving the car. I went to the website and I made myself a Deal with the same parameters. I spoke with Andres several time and he states that everything is good . Gave me same monthly payment and told credit was good. Also told the car was not there will arrive between July 30 to august 4 came on the 30th. Andrew Called me and I told him o couldn’t go until the 1st . He said everything is going to be ready. When I got there he roll me to the Financial specialist and run the number again for us. Numbers where 20 dollars more than I was agree with Andrew and website. Financial person said Andres gave him the papers just 10 minutes ago and he was doing his job Poor professionalism for both. I been in Audi and BMW dealers and never has this experience. If anybody wants to talk to me can reach me at 5516550155 Cesar Marchan More