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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,579 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,579 reviews

August 01, 2021

I had an appointment, arrived 10mins early, and had to wait 40 minutes to get checked in. This time I had a ride waiting. If I was staying to wait the space is very limited in the service area...not comf More

by jjb2518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed and don't remember
Aug 16, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 01, 2021

Good, waiting time could be better. Isidro was super nice snd professional. I was scheduled with someone else but transferred to him last minute. Thank you Isidro for your prompt assistance. More

by EVELINA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for your patience here as well as your kind words about Isidro. We are grateful to have you as a Lexus of Pembroke Pines customer! Have a wonderful week.

August 01, 2021

Isidro was really nice and went out of his way to help me. The dealer was nice and clean as always. The only thing I would have loved it’s that my car had been vacuum. Other than that I’m very happy with More

by pattypm1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Aug 04, 2021 -

Lexus of Pembroke Pines responded

Patty - we sincerely appreciate the positive review and will be sure to make a note of your feedback so we can work to improve moving forward. If there's anything else you'd like to share or discuss, please don't hesitate to give me a call! Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 01, 2021

Great experience! Michele, Justin, and Team were professional, quick, and made sure all my questions were answered. Love my new car! Clean, gased up, and ready for delivery. Awesome! More

by PUANANI40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for the amazing review and for trusting Lexus of Pembroke Pines with your business! We're glad we could make your buying experience a success. Safe travels!

August 01, 2021

Excellent buying experience and salesman Reggie King always makes it that much better. The process was smooth and easy from beginning to end. I’m a very happy customer. More

by DJINJIBROWN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Happy customers make us happy! Thank you for the kind review and for doing business here at Lexus of Pembroke Pines - we'll be sure to pass your compliments along to Reggie!

July 31, 2021

I had a great experience and happy with my Lexus ♥️♥️😃 I will refer my salesmen he was very good. Thus is my first Lexus snd he made me change from Ford sub More

by SHORTYDESIGN18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines your excellent review - we're so glad our team could be of service! Enjoy your new Lexus and come back soon!

July 31, 2021

Jose Amaro is my advisor he is always very professional. Jose take good care of my vehicle by recommending all or any maintenance needed too keep my car in shape . My rating for Jose would be a ten. More

by evelynlockett007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Evelyn - thanks for the review of Lexus of Pembroke Pines! We're glad to see that Jose continues to impress you by providing great service!

July 31, 2021

I love how attentive they are, makes my life easier on my second Lexus from them George was my sale rep he was incredible and got me everything I wanted. More

by TAMARAD15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for the awesome review! We are proud to have earned your business here at Lexus of Pembroke Pines and hope you enjoy the new ride. Take care!

July 31, 2021

Staff was timely and friendly. All work done to my satisfaction! The work included a recall and they were able to get the parts fast and provided a loaner More

by pdavidhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your service needs! We appreciate your business and we hope to see you again down the road. Have a wonderful day!

July 31, 2021

When told your car is ready, takes too long to finalize readiness. After paying, people who paid after I did received their car before I did. More

by loribarney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Aug 16, 2021 -

Lexus of Pembroke Pines responded

Lori - Thank you for this feedback. We are always looking for ways to improve the customer experience, and I am sorry to hear that your visit took longer than we had anticipated. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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