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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,548 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,548 reviews

July 28, 2021

No pressure! Reggie King was very nice and helpful and the car showed up when they said it would, ready to go! Paperwork went smoothly. The only thing it's taking me some time is programing the radio, but More

by SILCALIFANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Jul 28, 2021 -

Lexus of Pembroke Pines responded

Thanks so much for the kind review. I'm thrilled to hear that everyone was kind and helpful and that the process went smoothly. Please give me a call--we'd love to help you program the radio or anything else you might need! Thanks for choosing Lexus of Pembroke Pines. Best, Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 28, 2021

came in with appointment to get my car for tire rotation and wheel balancing. it took one day to return my car. i'm not satisfied with the service. More

by ALAMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JEFF HERNANDEZ
Aug 16, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you were dissatisfied with your service experience. We are always striving to improve, so I would appreciate the opportunity to gather the details and see what I can do to help. Please consider giving me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 28, 2021

Excelente experience, all attention were incredible , I feel happy with my new car The personal was great and friendly .I recommend their services , thank you More

by SORYFERNANDEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new car! It is wonderful to hear that our team gave you a five-star purchase experience and we appreciate you taking the time to leave us a review. Thank you and safe travels from all of us at Lexus of Pembroke Pines!

July 28, 2021

Purchasing this car with Otany Lantigua was very smooth and pain free!! Also it was such a pleasure speaking and signing the final papers with Ari (not sure of spelling) was relaxing. As for the car, I L More

by EMS0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 28, 2021 -

Lexus of Pembroke Pines responded

Thanks so much for your loyal business! We're so pleased that you enjoyed working with Otany. It's also great that the process was painless and even relaxing. Thank you for the 5 star rating!

July 27, 2021

Everyone there is great. Every department. I will always be doing business with them. Big shout out to Fred Carey and Micky! Always giving you the best options. More

by priscilla_bishun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky
Jul 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and for taking the time to review our team. We appreciate your business and we hope to have the opportunity to work with you again down the road, Priscilla!

July 27, 2021

Don't go there on a Saturday for service. Place was a zoo, they were behind and very quick to move people in and out. You will wait and won't get much explanation on what exactly is going on with your c More

by DBOYAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney
Aug 16, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 27, 2021

Andre and the tech team were very patient in understanding the complaint i had. They were very thorough in figuring our what the problem was and making the very repairs. He was most concerned w More

by HORACE.MCHUGH
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jul 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for the outstanding review! We are pleased to hear Andre and the Lexus of Pembroke Pines team welcomed you into our dealership and were able to address your concerns. It means a lot that our service stood out to you and we wish you many safe and happy miles. Safe travels!

July 27, 2021

Fast great service. The car wash tops it off. I love the weekend hours for easy drop off. The staff provided excellent service. Everyone was professional and courteous. More

by DNURSEMARCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review - thank you so much! We're glad we're providing the quick and efficient service we aim for, and we hope to have the pleasure of working with you again down the road. Safe travels! - your friends at Lexus of Pembroke Pines

July 27, 2021

Great great customer service. I would definitely recommend this dealership. The atmosphere is great. Everyone is friendly and kind. They make you feel that your needs are important. More

by DAUNAYOUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the all-around wonderful review! We're delighted to hear you enjoyed working with our team, and we hope to see you again next time! Safe travels!

July 26, 2021

Amed Rordiguez is a great sales advisor. He was very helpful in figuring out a new lease for my son. He was excellent and efficient in getting us in the right car. I highly recommend him to anyone looki More

by RZURI9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yajaira Olazabal
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Thanks for the 5-star review of Lexus of Pembroke Pines! It's great to hear that Amed was so helpful and informative and that he could get your son the right car. Looking forward to your next visit, and congrats on the new Lexus NX 300!

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