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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,025 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,026 reviews

June 20, 2021

The most exciting and rewarding experience I have ever had when purchasing a car. Every one was friendly and willing t go out their way and help me. More

by CHELSEAS0401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Menendez
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Your review makes our day! Thank you for the positive feedback. We are delighted to hear we could provide this level of service for our valued guests. All of us at Lexus of Pembroke Pines hope you enjoy your new ride. Have a great day!

June 20, 2021

Estamos muy felices con la compra. Gracias Marlon Amador por escucharnos, por tu tiempo y paciencia sin dudas un excelente vendedor que hizo que nuestra experiencia con Lexus fuera la mejor More

by Yoisel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Yoisel - Gracias por compartir su experiencia! Es excelente oír que encontró el vehículo perfecto trabajando con Marlon y el equipo. Felicidades por su compra y esperamos volver a verle en Lexus of Pembroke Pines!

June 20, 2021

Great customer service salesman and other workers. Not rude, no pressure to buying. Way better Lexus dealership than the one close by me west kendall lexus. They even paid my uber rides from work and b More

by arnirivas55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done! We're thrilled to hear that our team was such a pleasure to work with and we wish you safe travels until your next visit!

June 20, 2021

Great costumer service Great quality of work . Not sure why to get the oil change is taking longer since the pandemic . It use to be faster . Before within one hour I was done. More

by Gyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jun 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your patience during your oil change and will certainly bring your feedback to the team to find out what is causing the delay in service. Your support means a lot to us and we hope to see you back at Lexus of Pembroke Pines down the road. Take care!

June 20, 2021

Excellent customer service 👏👌👍😀...... Rodney was very helpful and the car was ready in the according time frame..... I will definitely come back to this location More

by COMEVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for visiting us at Lexus of Pembroke Pines! We are overjoyed to hear that Rodney provided excellent service which earned your business. We look forward to seeing you next time!

June 20, 2021

Isidro was amazing, Friendly and efficient. Unfortunately, the lady who answered the phone and makes appointments for the service was very rude and off putting. More

by MANDELLA04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jun 21, 2021 -

Lexus of Pembroke Pines responded

We're pleased you had a positive service experience, but we're concerned to hear your negative feedback about our team member. If you are willing, would you give me a call? I'd like to learn more about what happened and address it so we can prevent a similar situation from occurring in the future. We are grateful for your business and always want that to be clear. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 20, 2021

Sales department provide great service, however, I did not get the same experience with the financial service. Seems like I was being rush to sign paperwork. More

by LEVQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. We expect all of our team members to provide excellent service so it's disappointing to hear about your time working with our finance team. If you have any questions or concerns regarding your purchase, I would be glad to assist you. Please don't hesitate to give me a call. Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 20, 2021

Jose attended me 5 minutes after I arrived at the dealership. He was very friendly and professional. He accommodated all my need. Even found me a a loaner at the last moment. Thank you More

by Dat_Mulato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing a wonderful review about your visit working with Jose! We love to hear that he provided timely service. Hope to see you again at Lexus of Pembroke Pines!

June 20, 2021

Sales pressure is through the roof! They will lie to get themselves a bigger commission and make a fool out of the customer… be careful and make sure you do your homework before you go! More

by ANITACH200200
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal
Jul 06, 2021 -

Lexus of Pembroke Pines responded

This feedback is very concerning to read. We strive to deliver a transparent and straightforward purchase experience, and it is never our intention to mislead our customers. I would appreciate the chance to speak with you so I can better understand what went wrong here. If you are willing to have that conversation, please don't hesitate to give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jul 06, 2021 -

ANITACH200200 responded

Then talk to Sal! Bloody rude cocky attitude… would NEVER work wish him again!

June 19, 2021

Excellent customer service! My advisor Jose was helpful and kind. I’m was satisfied with my service. I am happy that I got my oil change here. Thank you! More

by evelyn.gutierrez40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Evelyn - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

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