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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,022 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,022 reviews

June 19, 2021

Great experience very friendly and helpful staff and sales department . Worked with me u til I found the vehicle I really wanted. Will defiantly requirement. More

by ILEMUS_FRC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we hope that you continue to enjoy your new ride!

June 19, 2021

Our service advisor Jeffrey was very kind and got me out quickly. He kept in touch with us and told us immediately when the car was ready to be picked up. I have nothing but good things to say about him. Th More

by MARIAJIMENEZ097
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey in service
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to leave us a review! It was our pleasure to assist you, and we will certainly let Jeffrey know that you appreciate his help. We do also apologize for the delay, and we will work to improve our speed and communication going forward. If there is anything more we can do to assist you, please don't hesitate to come back and see us again!

June 19, 2021

I was particularly impressed with Melissa Ho and Alex Whitmon who always go out of their way to be helpful and courteous.They are both also knowledgeable and highly efficient.It is always a pleasure deal More

by MLEMBER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback and for your kind words about Melissa and Alex! We appreciate you trusting the Lexus of Pembroke Pines team with your vehicle care and are so glad we've exceeded your expectations. Safe travels and see you next time!

June 18, 2021

We had service done on our NX 200 and everything was great. Everything was explained to us so we could make an informed decision. Thanks to Andre for his professionalism. More

by Marcand1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kudos. Providing an informative service experience for our guests is our goal, so we are happy to hear Andre was able to assist with your Lexus NX 200 successfully. All of us at Lexus of Pembroke Pines appreciate having you as a customer and hope to see you next time. Safe travels!

June 18, 2021

Everything went well from the beginning, Juan took care of everything a loaner was given to me and beforre 1:00 pm my car was sparkle clean and ready, also I had an issue pairing my new phone and also this More

by jlalsina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Jun 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the outstanding review! We're delighted to hear you've had such positive service experiences with us, and we appreciate you doing business with the Lexus of Pembroke Pines team. Safe travels and come back soon!

June 18, 2021

my salesperson Mr Fred Carey was very helpful and knowledgeable I would recommend him. I also love my NX 300. and my Is 350. I also didn't have to wait for a very long time like other car dealers More

by PRINCEZBLOSSOM10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Fred and the Lexus of Pembroke Pines team. Drive safely in your new Lexus NX 300 and IS 350, and we hope to see you again down the road!

June 18, 2021

Excellent👌! On Wednesday morning June 16 Rodney the service advisor displayed great customer service. Unable to wait for my car because I had to go to work, Rodney understood my situation has requested More

by GADMA08
Recommend Dealer
Yes
Employees Worked With
Rodney Service Advisor
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Your review fills us with pride! We're happy to hear Rodney and the rest of our team were able to serve you and demonstrate our commitment to great service. Thank you for trusting Lexus of Pembroke Pines to take care of your vehicle. We hope to see you next time. Safe travels!

June 18, 2021

Kazi was very professional and answered all my questions. I was very comfortable in my decision making. I never felt pressured in making a vehicle selection, which was very important to me. More

by RIVERQMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Kazi. Drive safely in your new vehicle, and enjoy it! We hope to see you again down the road! - The Lexus of Pembroke Pines team

June 18, 2021

Quality service in a timely manner. Excellent customer Quality service in a timely manner. Excellent customer service. Efficient representatives that communicate effectively to get your service done and More

by quandarowells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Customer service is what we pride ourselves on and it's reassuring to hear when it makes an impact. Glad you appreciated the car wash and thanks again for coming on in to Lexus of Pembroke Pines.

June 18, 2021

You are amazing! No other words can describe you both! Hands down best experience we ever had at a dealership for sure! Even though I did end up paying $2000 more than I wanted,, it was well worth the More

by Kristy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Kristy, thank you for taking the time to leave us a review! We couldn't be happier to hear that Erik and Cesar both took such good care of you here at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your 2020 Lexus LX 570!

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