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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,501 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,501 reviews

April 09, 2021

Staff was excellent. My service advisor was very attentive in addressing my concerns. The work was if high quality. Work was done in a timely manner. More

by gevans48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stiegle
Apr 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done! We look forward to taking care of you during your next visit to Lexus of Pembroke Pines!

April 09, 2021

Very pleased with the attitude,, attention, and service, I received yesterday at your Pines location. Only suggestion is make news available on TV in waiting room. More

by BARBAW456
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for your positive feedback, as well as your constructive suggestion. We appreciate your business and hope to see you back at. Lexus of Pembroke Pines in the future!

April 09, 2021

The service was quick, organized and friendly. The job was well detailed and nicely documented. The service advisor and crew are excellent. Nice, thank you. More

by cvazq123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We're glad to hear that our Lexus of Pembroke Pines team took care of you and we look forward to working with you next time!

April 09, 2021

Amazing service, everyone specially Joel very friendly and knowledgeable I was very impressed with the service I received, Thanks. You guys are the best I highly recommend your devices a very happy custom More

by Creales05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to recommend Joel and the team! We are always happy to help here at Lexus of Pembroke Pines. Have a wonderful day!

April 09, 2021

Going to Lexus of Pembroke Pines was an excellent experience ! Gaetano, our salesman, was extremely knowledgable and very helpful. He was great to work with... I would highly recommend him. More

by LH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for recommending Gaetano! We love to hear that he provided helpful service which earned your business. Safe driving in your new vehicle and hope to see you again at Lexus of Pembroke Pines!

April 08, 2021

They were very helpful, thorough and I felt like they had my best interest in mind. I would not hesitate to bring my car here for service. More

by Jill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Jill, this review is music to our ears! Your business is important to us and we look forward to seeing you next time. Thank you from the Lexus of Pembroke Pines team!

April 08, 2021

This is the first time and long time I had this customer service experience. I was very pleased for getting this kind of customer service experience. From the salesman, the finance team and the insurance ag More

by natividade954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new 2021 Lexus! We are delighted to read your glowing feedback about our team here at Lexus of Pembroke Pines. Thank you and safe travels!

April 08, 2021

Zoe was very proactive and delivered a fast service while keeping me informed of any detail and the status of the repair center. Greatly appreciate her professionalism and dedication. Thank Zoe for your ser More

by R. Jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoe
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Zoe! We love to hear that she kept you updated throughout the repair process while providing professional service. Have a great day! - Lexus of Pembroke Pines team

April 08, 2021

I have an older Lexus. Unfortunately the service department couldn’t offer me a solution that made financial sense to repair my sunroof problem. Juan was very informative and kind with the feedback. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan - Service
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Karen - I'm sorry that there wasn't more we could do to assist you here. I appreciate your feedback and kind words about Juan. If you would like to discuss anything further, I would be glad to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 08, 2021

I waited 20 min b4 someone came to assist me. I never met Robert, the person that I was assigned to. Isidro was very helpful and kind. More

by JF
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Isidro
Apr 22, 2021 -

Lexus of Pembroke Pines responded

We expect attentive, efficient service for our guests, and I am sorry that we fell short of our high standards during your visit. While it is great to read your positive feedback about Isidro, I apologize for any inconvenience caused by your wait. If there is anything I can do to assist you going forward, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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