Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,026 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 17,026 reviews

June 06, 2021

Very nice and knowledgeable staff. Willing to explain and work accordingly. Scott is the best servicemen I have ever seen in my life. Glad I met him More

by dparb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for the rave review of Scott! We are thrilled to hear that his service stood out to you and we appreciate you trusting Lexus of Pembroke Pines with your auto needs. Hope to see you down the road!

June 06, 2021

Service was extremely quick and efficient. Ulysses the service person was very informative regarding information with my vehicle. Thank you for taking the time to care about my safety. More

by WALESKA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulysses, Andre
Jun 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! Customer safety is our top priority, and it is excellent to hear that this was reflected in your time working with us. Drive safely, and we will be sure to pass on the kind words to Ulysses! - The Lexus of Pembroke Pines team

June 06, 2021

This relates only to purchasing and not repairs or Service. If you are looking for caring service then this may not be the right dealership for you. I am finding that there is a lack of understating More

by gwarrenfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Banko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

It's hard to see this feedback as we try to deliver excellent service for guests. I sincerely apologize if your visit did not live up to our expectations and I would be more than willing to speak directly. Please consider giving me a call. Thanks, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jun 24, 2021 -

gwarrenfl responded

I have tried to contact Lynn Gonzales at the number provided 954-945-8581 several times. I cannot get thru and receive a message stating that voice mail box has not been set up. So she can call me at 561-350-8428 " IF SHE REALLY DOES CARE"

Jun 25, 2021 -

Lexus of Pembroke Pines responded

Hi there - I gave you a call at 5:35 pm and 5:37 pm on Thursday, June 24. Both times it appears that the line was busy. Please don't hesitate to give me a callback. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 06, 2021

Worst experience ever I will never come to that location ever! Robbery at its finest. I will take my money to North Miami you guys are a waste of time! as busy as you guys make it seem you guys could at lea More

by MISSDANIEL28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Jun 21, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your frustrating situation. We try to accommodate the needs of guests and I apologize that we couldn't get your service done sooner. I'd like to see if I can help you in the meantime. Would you please consider giving me a call? Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

June 06, 2021

I recommend this dealership for the service and attention received by the first persons. Not the service advisor I dealt with, not very helpful or pleasant More

by ANARZ1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Jun 09, 2021 -

Lexus of Pembroke Pines responded

As you can imagine, it is concerning to see this feedback. We're known for our friendly and professional service and I would be more than willing to discuss your experience together. Please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 05, 2021

Jose is always awesome. He's great at keeping you informed of where you are in the process. Always cordial and respectful. He's been my service advisor from the beginning. More

by TENSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines with your business! It's fantastic to hear that Jose continues to provide you with great service!

June 05, 2021

Great to work with and very accommodating. Valet people were also great. They were friendly and on time with great communication. great experience all around. More

by jglev
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for taking your business to Lexus of Pembroke Pines, we are thrilled to have you as a customer. We hope to see you again for your future services!

June 05, 2021

The worst selling experience I had all was based on lies………………. It will be my last car, I' won’t buy here any more on Lexus of Pembroke Pines… More

by ROSSIE820
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Otany Lantigua
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

As you can imagine, this review is hard to read. I'd love to better understand what happened here so I can prevent a similar situation from occurring in the future. If you are willing, would you give me a call? I am eager to address your concerns and learn from this. Best, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jul 07, 2022 -

ROSSIE820 responded

I did called several times and I never received an answer…

June 05, 2021

The advisor, made a mistake force me to pay for service when there was coverage for service. Speaks to your beneath him. Very Poor Help More

by leshaymurphy57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sebastian Mejia
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Leshay, we're sorry to hear about the miscommunication regarding the coverage for your repair. It sounds like there may have been a misunderstanding here, and I'd love to look into it and see what I can do to help. Would you be willing to give me a call when time permits? I am eager to address your concerns. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Jun 23, 2021 -

leshaymurphy57 responded

Good moring, I have been a lexus owner for many years, and it broke my heart to be treated in such a manner by Sebastian. Thank you for your response, I will reach out to you by the end of the week. Thank you, I appreciate your time.

June 05, 2021

Sending Kudos to Darren Lusane for professional service and attention. We are grateful for his patience and support making the car buying experience amazingly painless. More

by khynex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are pleased to hear that Darren took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

...
1211
...