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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,488 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,488 reviews

December 20, 2020

This dealership goes above and beyond to ensure customer satisfaction. They are very friendly and welcoming to all the customers. Excellent overall quality of service. More

by LatoyaB561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
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Dec 21, 2020 -

Lexus of Pembroke Pines responded

Latoya - For you to say that our team goes "above and beyond" really means a lot. Thank you for trusting us with all of your auto service needs! We look forward to your next visit at Lexus of Pembroke Pines.

December 20, 2020

Service department personnel very good at getting work done in a timely manner Always have loaner cars available Appointments easy to schedule Everyone wearing masks More

by MARASUEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 19, 2020

Routine service. Not a good Lexus experience. Expect a great deal more. Why pay for a Lexus if not for GREAT SERVICE!!! Maybe next time More

by MKIMMELMANOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
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Jan 05, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you had such a disappointing experience. We strive to deliver the highest-quality service, and it is concerning to hear that this was not reflected in your visit. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 19, 2020

I love this location I bought my Lexus here and every time I go it’s always a pleasure from the moment I get there until I leave I recommend this property to everyone More

by Tanyaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa ho
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Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for your continued business at Lexus of Pembroke Pines! It is wonderful to hear that our team consistently provides you with a five-star experience. We appreciate you taking the time to leave us a review and look forward to working with you again!

December 19, 2020

Service rep Rod was attentive and communicated often throughout the process. followed up to let me kk now car was ready in timely basis. Check out was quick More

by Casaderich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! We are happy to hear that Rod provided helpful service during your recent service visit. Hope to see you again down the road!

December 19, 2020

I was waiting two hours for the financing dept, incredible.ddfgghvvvvvhjnbbbbbbbxccvvvhhvvvvvvbbvvcvgbshjsjhshshsbbshsjsbsbsbjshsbajsjsjsjsjsjsbsjjsjwjsjjsjajajajajskjwss ssjsjjwwjejjsjsee sjehejwj More

by FELISCATX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Lexus of Pembroke Pines responded

I apologize if your visit took longer than we had anticipated. While it is disappointing to hear that you did not have a five-star purchase experience, it is great that you had a good experience working with the finance team. We are wishing you many safe and happy miles in your new vehicle, and if you would like to share anything further on how we can improve our practices, please do not hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 19, 2020

Jose is great in the service department . He is first class act !Been dealing with him for over fiver years ! We have been customers of this dealership since 2003 More

by dana_steinberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Dec 22, 2020 -

Lexus of Pembroke Pines responded

Dana, we cannot thank you enough for your years of loyal business! We will be sure to pass along your appreciation to Jose. From all of us at Lexus of Pembroke Pines, thank you and happy holidays!

December 19, 2020

Great service great personal love Lexus my wife and I always been a Lexus family I always recommend Lexus to all my friends and family thank you happy holidays More

by DIAZTATIANA
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayton armenteros
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Dec 22, 2020 -

Lexus of Pembroke Pines responded

We are happy to have you and your wife in the Lexus family! It is our pleasure to assist you and we appreciate your recommendation of Lexus of Pembroke Pines. Thank you for your business and happy holidays to you and your family!

December 19, 2020

Fabulous service everytime. Jeremy Rivera goes above and beyond. He always comes through and quickly. He is the absolute best!! My car looks brand new. Thank you so much!! More

by JYAC1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for your continued business! It is wonderful to hear that Jeremy provided prompt, thorough service and made your car feel brand new. Thank you for choosing Lexus of Pembroke Pines and leaving such positive feedback. Happy holidays!

December 19, 2020

Awesome jobThe only bad thing was you damage my car. You Awesome job The only bad thing was you damage my car. You at this time fixing my car I hope it looks ok after the repair More

by EQUITY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra
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Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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