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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,904 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,904 reviews

January 13, 2021

The sales department has no soul. The monthly payment on our vehicle was over $200 more than internet price of exact vehicle. Sadly I found pricing on lexusofpembrokepines.com later that night after deal wa More

by D Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Otany Lantigua
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the transparent service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see if we can clear up any confusion. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jan 29, 2021 -

D Stan responded

I’ve called the provided phone number 3 times and have not received an answer. The recording states the voice mailbox has not been setup yet

Feb 01, 2021 -

Lexus of Pembroke Pines responded

I have tried searching for your information using the provided username but haven't been able to find a customer. I will need your name or further information to reach out to you. None of our desk phones currently say mailbox full, so please consider giving us another call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Feb 01, 2021 -

D Stan responded

“Voice mailbox that has not been setup yet”

January 13, 2021

Excellent service and prompt help from my service guy John S. Getting a loaner is also very nice as is getting my car back freshly washed and vacuumed. More

by LINDA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigel
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Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad John took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 13, 2021

Great service, really fast, didn’t make appointment and didn’t have to wait for too long, the service person was really friendly and helpful! More

by yansyhernandez1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

We are happy to have provided you with friendly, efficient service! Thank you for choosing Lexus of Pembroke Pines and taking the time to recommend our team. We hope to welcome you back for your future service needs!

January 13, 2021

They called me about a recall I wasn’t aware of. They set the appointment and loaner car up for me. Without me doing a thing.. I’ve bought a lot of cars in my life and this dealership has exceeded my expecta More

by Potomtoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney.
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

It makes our day to hear that our team exceeded your expectations and provided convenient, thorough service. Thank you for your business and your thoughtful feedback! - Your friends at Lexus of Pembroke Pines

January 13, 2021

No one called to discuss the service. That was disappointing. I feel communication was big good. Nothing else to say when no one. Talks with you. More

by EBFMSW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrell picked up my car.
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear that our team wasn't more communicative. We want our guests to feel confident in the work done to their vehicle, so I would be glad to speak with you directly about your visit. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

I walked in without an appointment, got my car serviced and was out of there within two hours. Ambience and waiting area could be a little more customer friendly and less stark. The price wasn't too bad an More

by Dhay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time out of your day to share this feedback. All of us at Lexus of Pembroke Pines appreciate you trusting us with your vehicle and are glad to hear that you enjoyed working with Sebastian. Hope to see you next time!

January 12, 2021

All was perfecto, nice gob very quik service. The treatment was nice to I will recommend that dealer to my frieds Mantein that kind of service More

by Juan Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
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Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and recommendation of our team, Juan! We are grateful to have you as a customer.

January 12, 2021

Got my Lexus up and running in no time. Car was washed. Will bring it back for future service. Looks good to see the same people again. More

by guillermo1705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Jan 12, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Guillermo! Thank you for your confidence in the whole Lexus of Pembroke Pines team. We look forward to servicing your future repair and maintenance needs!

January 12, 2021

I bought my used car I was told that it was certified I also told that I have maintenance up to 50,000 miles to find out I don’t have any of these this is totally unacceptable and I’m very annoyed and upse More

by Lonestar606
Recommend Dealer
No
Employees Worked With
I don’t even remember his name. But you know who he is
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Jan 27, 2021 -

Lexus of Pembroke Pines responded

It sounds like there may have been a miscommunication here regarding the maintenance package on your vehicle, and I would certainly like to speak with you directly about this to see if we can clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 12, 2021

Jeremy is the best service guy there.He is always happy Jeremy is the best service guy there. He is always happy and nice to talk to. He gets my car completed fast and the car washed and clean upon delive More

by anagnosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and wonderful feedback about Jeremy! We are grateful to have you as a Lexus of Pembroke Pines customer and hope to see you again. Have a great day!

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