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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,693 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,693 reviews

December 22, 2020

Mikhail is knowledgeable, professional, courteous and Mikhail is knowledgeable, professional, courteous and delivered on his word. He ensured everything was taken care of. He is more than 5 if I could r More

by Li N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema Urbina Finance
Dec 22, 2020 -

Lexus of Pembroke Pines responded

There are so many compliments in your review which we love! It's fantastic to hear that Mikhail helped you find exactly the right vehicle for you and went "above and beyond" to assist with your purchase. Thank you from all of us at Lexus of Pembroke Pines! We hope that you love your new vehicle.

December 22, 2020

I have been a Lexus customer since 2007. Alex Whitmon has been taking care of me for the last 7 years and has always made my experience amazing. This time I leased 2 NX’s and also had the pleasure of working More

by CLASSYKT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yajaira Olazábal
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus customer! We are very happy to hear that you can turn to Alex whenever you're in need of a new lease and know you will be well taken care of. It's also wonderful that Yajaira could assist with your financing process. Our team at Lexus of Pembroke Pines appreciates your support and we hope you enjoy your new Lexus NXs!

December 22, 2020

This Lexus has one of the best service advisors in the company. Service advisor, Juan, is always so helpful, caring, and quick. He really provides outstanding service. I was contacted on several occasions More

by esgohari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan (Service Advisor)
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Hearing that you had such an exceptional service experience working with Juan made our day, and we appreciate you taking the time to share. We are grateful for your confidence in the Lexus of Pembroke Pines team and are wishing you many safe and happy miles down the road!

December 22, 2020

Keep the hard work 20000 miles inspection completed and Keep the hard work 20000 miles inspection completed and Carlos provided and answered all my information need at the service department and have car More

by rafaelmanautou
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Rafael - It's great to hear that your 20k checkup went smoothly and that Carlos provided informative service. Thank you so much for being a wonderful Lexus of Pembroke Pines customer! We look forward to seeing you at your next visit.

December 22, 2020

I came in for a 25,000 mile maintenance and left with a new 2021 NX lease. Thanks Reggie. thanks to Rodney service Merry Christmas o me More

by cindy.gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Cindy! It is excellent to hear that you had such a successful purchase experience working with Reggie and the team. Congratulations on your new 2021 Lexus NX and safe travels! We hope to earn your business again at Lexus of Pembroke Pines!

December 22, 2020

Jose Amarro is the best. - had an issue with my loaner smelling of smoke he was very attentive and got me into another car quickly. More

by Kerri Levy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amarro
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you, Kerri, for posting about your 5-star experience with Jose. We're proud to have your business at Lexus of Pembroke Pines!

December 22, 2020

In all these years get a new car, this was my best experience, everyone so professional and helpful, you got a customer for life, Thank you More

by Hassan Amirrezvani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Hassan - thank you for posting about your wonderful experience with our Lexus of Pembroke Pines team! We wish you safe travels in your new car!

December 21, 2020

The service was excellent. The service was completed in a decent time frame. My service advisor was pleasant as always and listened to my concerns. More

by barbara_cooper792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Barbara - Thank you so much for being a great Lexus of Pembroke Pines customer! We are delighted to hear that your recent visit went smoothly and that you were back on the roads in a timely manner. Have a wonderful week!

December 21, 2020

Jaime Garcia is so nice and welcoming. He always have a good attitude. I was disappointed with the service in the restaurant. I was trying to order a sandwich the two Spanish ladies ignored and was packing More

by bettywhyte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Betty - It's great to hear that Jamie provided excellent service but I'm sorry that you didn't have a better experience at our restaurant. I appreciate you bringing this to my attention. If there is anything further that I can do to assist you, please give me a call. Thank you, Vladimir Keslin - General Manager - (954) 280-0679

December 21, 2020

We have been loyal customers of Lexus of Pembroke Pines for many years and always receive top notch service, excellent sales team and are 100% satisfied. More

by robyn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Robyn - Thank you for the kind review! We appreciate your business and are proud to have earned your loyalty. We are wishing you many safe and happy miles, and hope to see you back at Lexus of Pembroke Pines!

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