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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
13,773 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 13,773 reviews

August 27, 2012

My experience has been great over the years.I have bought several cars and referred several customers.Everyone has been very satisfied.My overall experience has been quite satisfying.No pressure is placed on More

by khizrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEROME
June 26, 2012

This is by far the best car shopping experince I've had. Everyone was professional, answered all my questions, so I can honestly say that I am very happy with my purchase. I would definitly recommend Lexus More

by Jessica561
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kamal
June 18, 2012

I was not satisfied with the sales services. I found that they were very unwilling to earn my business and negotiate price on a vehicle that was used while the same one brand new cost less. More

by Ivan2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Abreu
May 11, 2012

"*DO NOT BUY FROM THIS SELLER!!!* Paid ~$35k for Lexus described in eBay listing as "in excellent condition", but when I took for registration inspection turns out it needed almost ~$2k of mandatory More

by GoldBuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Gagliardi and Wael Ghali
Jun 07, 2012 -

Lexus of Pembroke Pines responded

We strive to provide the utmost in customer service at our store so we would like the truth of this to be known. The reviewer has misrepresented some of the facts here so we would like to clarify. PRIOR to purchasing, the vehicle saw TWO inspections; first we safety inspect every vehicle and make the necessary repairs before we can sell it and second... he hired his OWN inspector to come to our store to inspect the vehicle. His inspector had FULL access to the vehicle and gave the gentleman a complete report on the vehicle's condition prior to purchase. He left happy. Later, someone else told him he should replace parts related to the joints of the vehicle, a Lexus LX. Next, he threatened that if we didn't cover the cost of the replacement that he'd leave a bad review. This is what is meant by "refused to work something out." Ebay has since found this indivual in violation of their policy by threatening a bad review unless we paid him and subsequently removed his feedback from their site.

May 06, 2012

Our salesman, Pedro Oslan was very professional in his sales presentation. Unlike most salesmen, Pedro actually went thru all the manuals that come with the car; he was al very thorough in explaining all More

by bswain44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Oslan
May 03, 2012

I have purchased 2013 LX570 in March and I still did not received my permanent plate and registration. It's usually takes 4 weeks but now almost a month and half. Sales person were very friendly and respond More

by georgetse_usa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yucel
April 09, 2012

Working with the service department is a always good as we get the service that we need and not charged for items we don't. More

by thomas lamberson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lasker
March 24, 2012

I have been a loyal customer of LEXUS for many years and I have dealt several times with Frank P. Marsalla, not only for me but my relatives and referrals. Dealing with him is a real pleasure. I definitivel More

by D.Gallardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
FRANK P. MARSALA
March 22, 2012

This dealership, and the Craig Zinn Automotive group engages in Bait and swithch internet advertising. They promised a 2010 IS 250 at $22991. and later claimed the vehicles price was an error. Two days More

by JorgeMorin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jessewalker
March 19, 2012

Genuine great guy and dealership. He treated me like family! Would recommend him to all my friends and family. It's rare to trust a dealership/dealer, but I genuinely did/do! More

by dwc1278
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
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