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Lexus of Pembroke Pines
Pembroke Pines, FL
16,891 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,891 reviews
April 14, 2017
Exelent service, beuteful Lexus facility, warm atmosphere After many years jaguar, infinity, Lincoln, ford, first time we expirensend with Lexus. From first visit we make docision lease Lexus 200. The car yo After many years jaguar, infinity, Lincoln, ford, first time we expirensend with Lexus. From first visit we make docision lease Lexus 200. The car you can dream, sales representative Davis Shadrin spent quality time with me and my wife, at the end we fill like we now him for long time. Thank you Denis, thank you dealer ship management More
by Ally
Employees Worked With
Rafael Esquivel, Denis Shadrin
April 05, 2017
Michele with Lexus is A+ Michele and her team were on point! Everything that she told me I was going to get was followed through with zero issues. Best car buying experience Michele and her team were on point! Everything that she told me I was going to get was followed through with zero issues. Best car buying experience I've ever had. I will go back again and again for this type of first-class service. Lexus for life. More
by Novie
Employees Worked With
March 26, 2017
One of the worst experiences This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they ask This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they asked me why Lexus did not return it for me? I advised them that I was led to believe that that could not be done (by the finance manager Mr. Leon0 and they stated that was not true and when anyone brings in a Lexus they return it to their dealership and vice versa. Secondly, I have been trying to get my name straightened out on my account with Toyota financing as on the contract it is correct and yet Toyota financing has it incorrect. I tried to get a hold of Mr. Leon and he has not returned my call once concerning this matter, however, when he needed proof of my residence he contacted me a few times to make sure he got all the necessary information. I also spoke to whom I believe is the Director for this particular dealership Mr Massa, he followed up with me once and I have never heard from him again and the situation has still not been corrected. The only person that I dealt with at this dealership that was decent and professional is the salesperson Denis. I also contacted Toyota financing several times and they still have not corrected the problem and this is 2 months later which is truly the definition of poor customer service. As a luxury car dealership in my opinion, Lexus of Pembroke Pines is one of the worst, and I have dealt with South Motors BMW and South Motors Infiniti.as well as Sawgrass Infiniti which have all been courteous and professional for the most part. Weston Nissan and Volvo is a truly amazing dealership in terms of customer service and efficiency compared to this dealership. I mentioned to Mr. Leon that I had been thinking of going to Lexus of West Kendall and he told me that it would have been a horrible experience. Now I am truly questioning my decision, because if I am this dissatisfied with Lexus of Pembroke Pines, I can't imagine what dealing with West Kendall Lexus would have been like. Lexus of Pembroke Pines is truly lacking in customer service skills and needs to have some type of training done from their receptionist to finance to management. The staff at the other dealerships I have mentioned were truly professionals, and knew how to treat their customers. This experience has truly turned me off and after this I will be returning to BMW or Infiniti. More
by lmiadolphin
March 23, 2017
Service suffering as dealership expands I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing a vehicle from them has always been a positive experience but of late trying to get the car serviced has been an issue. Phones ringing with no answer. Weeks out for appointments for service. They are not keeping pace with their growth in the service department. Somewhat frustrating to deal with. More
by Larry Goldberg
March 13, 2017
Outstanding Service We obtained a vehicle without setting foot into Lexus of Pembroke Pines. Denis Shadrin answered all our questions via phone/email/text messages prompt We obtained a vehicle without setting foot into Lexus of Pembroke Pines. Denis Shadrin answered all our questions via phone/email/text messages promptly and professionally. It’s amazing how quickly he arranged an exchange of documents to be signed and a shipping of our new car to another state. A smooth and seamless process. As a result, I highly recommend this dealership and Denis Shadrin. More
by HappyCustomer
Employees Worked With
Rafael Esquivel, Denis Shadrin
March 13, 2017
Outstanding experience. Alberto Cordova During my visit at I had a great experience. I was a little unsure of going. I'm glad I did. I got treated very well and Ray Hernandez was very helpfu During my visit at I had a great experience. I was a little unsure of going. I'm glad I did. I got treated very well and Ray Hernandez was very helpful and when I explained my situation. He told me that they would do their best to make sure all went well. I spoke to Melissa over the phone and she was very helpful as well. She answered most of my questions about the car I was looking at. And the accountant Moez went out of his way to make sure I got the best rate for my loan. Great person to. I just want to thank all of you for your help. Keep up the good work. I look forward on doing business with you guys again. More
by acord84
Employees Worked With
Moez accountant , Ray Hernandez
March 10, 2017
Professional Excellent service. Had no problems buying the car from this dealer. DENIS was truly Professional with his job. Certainly will come back when my next p Excellent service. Had no problems buying the car from this dealer. DENIS was truly Professional with his job. Certainly will come back when my next purchase. More
by senaka
Employees Worked With
Denis Shadrin
March 10, 2017
Professional Fast Easy Welcoming Very grateful for professional assistance during all process of the car purchase. From the beginning we were very welcomed and professionally gui Very grateful for professional assistance during all process of the car purchase. From the beginning we were very welcomed and professionally guided with careness. The experience was very pleasant and easy. More
by Olga G
Employees Worked With
Denis Shadrin
March 05, 2017
Amazing experience I had an Amazing experience with this Dealer for the 3rd time. Extremely happy with Dennis , his honesty, his professionalism, and knowledge! Definite I had an Amazing experience with this Dealer for the 3rd time. Extremely happy with Dennis , his honesty, his professionalism, and knowledge! Definitely would recommend More
by Diane
March 04, 2017
Amazing! Thank you very happy with my car! Would definitely recommend this dealership to a friend or family. Denis was very professional and very helpful picki Thank you very happy with my car! Would definitely recommend this dealership to a friend or family. Denis was very professional and very helpful picking the right car! More
by YK
Employees Worked With
Denis Shadrin
