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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,527 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,527 reviews

January 07, 2024

Nathan was wonderful and very helpful in every aspect however, waiting to meet with the financing dept. was a bit disappointing (as it took over 30 minutes of wait time). Once we got to the financing More

by martalink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leandro Guzmán
Jan 09, 2024 -

Lexus of Pembroke Pines responded

Marta, it's great to know that Nathan and our insurance team were able to assist you effectively. However, I'm sorry for the wait time you experienced with our financing department - we aim for a more efficient process. Your feedback is valuable in helping us improve. If there are any other concerns you'd like to share, please feel free to reach out directly at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 06, 2024

Great service in the Sales Dept and Business Manager, plus I only drive Lexus and get my SUV here all the time. More

by alhaynes7373
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know you've had great experiences with our Sales and Management teams at Lexus of Pembroke Pines. Thank you for your loyalty in choosing us for your Lexus SUV needs!

January 06, 2024

He did a great job. We were able to come to a reasonable deal satisfying both sides. More

by murry.drescher
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that you found a satisfactory deal here at Lexus of Pembroke Pines. Thank you for sharing this feedback with the team!

January 06, 2024

I had second thought of coming back to Lexus of Pembroke Pines since a had a bad experience with one of the sales person the last time I was there. Fortunately, I came back and this time I had Nathan as our More

by Gldnboy73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that your recent experience with Nathan at Lexus of Pembroke Pines was a positive one. It's important for us to ensure our customers feel supported and informed throughout their visit. Thanks for giving us another chance!

January 06, 2024

12/10 experience. There is a reason they are #1… best dealership I’ve been to and bought from hands down. More

by kelseyvespe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Kelsey, we're over the moon to know you had such a positive experience at Lexus of Pembroke Pines! We strive to be the best and your support means everything. Enjoy your new ride!

January 06, 2024

I love Lexus of Pembroke Pines and my advisor Juan is amazing. I been going to that location over 5 years More

by tamaraj2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correra
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Tamara, it's fantastic to know you've been with us at Lexus of Pembroke Pines for over five years! We're glad Juan has been able to provide amazing service. Thanks for your loyalty and the great review!

January 06, 2024

I love this place. Great people and excellent service. Always happy to visit this place. More

by Yerietsi Escobar
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Franco Diaz
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Thank you for the review, Yerietsi! We appreciate your business and hope to see you again at Lexus of Pembroke Pines. Safe travels!

January 06, 2024

Andres (Service Advisor) very professional. Nevertheles I had an appointment it took long until being attended, When I call the dealer anser time is usually to long. Also, it took a lot time More

by manueldreyfus
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lexus of Pembroke Pines responded

Manuel, we appreciate your feedback and patience. We're glad to know Andres provided professional service at Lexus of Pembroke Pines but sorry to learn about the wait times you experienced. Your comments will help us improve our services moving forward.

January 06, 2024

This is the second car we have gotten from Lexus of Pembroke Pines, both of which through Nicholas. Great attention to our needs and to the details. Easy to work with! More

by halaug
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you had a great experience with Nicholas at Lexus of Pembroke Pines. We strive for attention to detail and meeting our customers' needs, so it's wonderful to see this reflected in your review!

January 06, 2024

The Associates were courteous. The waiting period was not too long. The vehicle was clean upon delivery. More

by elemarsan1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with us at Lexus of Pembroke Pines! Ensuring our customers' satisfaction and delivering clean vehicles in a timely manner is always our goal. Thanks for your review!

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