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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,844 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,844 reviews

August 31, 2023

It has been an absolute pleasure working with Erik! He stays on it throughout the entire time of the process. He is extremely meticulous and always available and easy to reach. Best car salesman I have More

by Happycustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Erik provided such a positive experience for you at Lexus of Pembroke Pines! We strive to make the car buying process as smooth and enjoyable as possible. Thanks for your kind words, we appreciate it!

August 31, 2023

Great service but I had to wait to long for a loaner car ...Thank you More

by CARSMOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review. We appreciate your feedback on the wait time and will work to improve moving forward. Take care, and we look forward to assisting you in down the road!

August 31, 2023

Melissa is great but my car took a long time to get out and they didn't even wash my car after my service so I found that to be a little bit off putting. More

by eli.porras66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 11, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with Melissa, but we apologize for any delay and oversight in washing your car. We strive to provide top-notch customer care, so it's disappointing that we let you down. I'd appreciate the opportunity to discuss this further and see if we can improve your experience. Please reach out at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 31, 2023

When done, I was called by cashier to pay without the opportunity to talk to a service advisor. More

by PMIRABEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont recall
Sep 11, 2023 -

Lexus of Pembroke Pines responded

It's disappointing to see we fell short of delivering a 5-star experience. We strive to provide attentive service and I apologize for any oversight in offering communication on our end. If you're willing, I'd like the chance to speak with you directly and try to improve your experience. I won't be able to locate your contact information without a full name, so please reach out when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 31, 2023

Jose amaro is the best service advisor ive ever come in contact with. Without a doubt will refer everyone to lexus at pembroke pines More

by sebasmunoz09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose amaro
Aug 31, 2023 -

Lexus of Pembroke Pines responded

We're over the moon that Jose has been the ideal service advisor for you! Thank you for all your support of Lexus of Pembroke Pines. We look forward to your next visit!

August 31, 2023

Easy to communicate, friendly staffs, fast services. Highly Recommend this place for Lexus Vehicle Services. More

by yinyi Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 31, 2023 -

Lexus of Pembroke Pines responded

Yinyi, we're glad to know you found our team at Lexus of Pembroke Pines easy to communicate with and appreciated the quick service. Thanks for recommending us!

August 31, 2023

My experience with Edgar was excellent. This was one of the fastest deals I ever made purchasing a car. This is the second car I have purchased at this dealership and my second with Edgar. More

by S Gibb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Edgar provided an excellent and efficient car-buying experience at Lexus of Pembroke Pines. We appreciate your repeat business, and we look forward to assisting you in the future!

August 31, 2023

My experience with Edgar for the most part was great. The problem happened with the fee for new tag which I didn't get because I had a tag from the old vehicle. Anyways he said it would be adjusted to th More

by SHREKD77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Pembroke Pines responded

I'm sincerely sorry to hear about the misunderstanding regarding the tag fee. We strive for transparency in all our transactions, so it's disappointing that this was not reflected. I'd like to discuss these concerns further and see if there is anything I can do to rectify this situation. If you're open to it, I invite you to please contact me directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 31, 2023

The customer service I receive from Lexus of Pembroke Pines is always amazing. My service advisor Melissa goes above and beyond to make sure my questions and concerns are taken care of. I wouldn’t go an More

by KATHYMARIERDH2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 31, 2023 -

Lexus of Pembroke Pines responded

Kathy, we're delighted to know that Melissa and our team at Lexus of Pembroke Pines consistently provide you with excellent service. We appreciate your loyalty and look forward to serving you in the future!

August 31, 2023

I went to service my car and the service was taking a long time but during the stay they found a problem. My service tech immediately update me of the problem and I was offered a new and if I must say aw More

by ASHINEEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lexus of Pembroke Pines responded

We're glad to know our service team at Lexus of Pembroke Pines was able to identify and address the issue with your car promptly. It's great that you enjoyed the loaner truck too! We appreciate your patience during this process, and we'll always be here for any future needs.

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