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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,154 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,154 reviews

September 28, 2023

Alejandro was very pleasant to work with. He made the process smooth and wasn’t judgmental at all. I appreciate all that he did while I was at the dealership. More

by TARVISG21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Alejandro made your experience at Lexus of Pembroke Pines a smooth one. We appreciate the positive feedback and look forward to serving you again in the future!

September 27, 2023

Very pleasant and efficient experience. Both sales and finance experience was excellent. Would recommend dealership. More

by NONE3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a pleasant and efficient experience with both our sales and finance teams at Lexus of Pembroke Pines. Thanks for recommending us, we appreciate it!

September 27, 2023

Great service and assistance from Khalid and Adeel. Loved the experience. They were helpful and insightful More

by CLARAL3270
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lexus of Pembroke Pines responded

We're overjoyed to know that Khalid and Adeel provided you with great service during your visit to Lexus of Pembroke Pines! Thanks for sharing your positive experience — we appreciate it!

September 27, 2023

Eid handled my lease to lease transition, it was very smooth and pleasant experience. Prompt, knowledgeable and courteous. Highly recommend Eid, and Lexus of Pembroke Pines dealership. More

by slipsinic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that your lease transition went smoothly with Eid's help here at Lexus of Pembroke Pines. Thanks for recommending us, we appreciate it!

September 27, 2023

This is perhaps the most honorable and trustworthy Lexus dealership on the east coast of Florida. In particular, Eid Alkabouni, product specialist, is the most diligent, knowledgeable, and respectful sales More

by dickstein1949
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lexus of Pembroke Pines responded

Dickstein1949, we're delighted to know that you had such a positive experience with Eid and our team at Lexus of Pembroke Pines. We appreciate your kind words about his diligence and knowledge. Enjoy the 2024 Lexus RX 500h!

September 27, 2023

Has the best cars, and they work really hard to get you , your car.I was able to get the car I wanted. More

by sanibrite
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you found the car you had your eyes on at Lexus of Pembroke Pines! Our team works hard to ensure our customers are satisfied, so it's wonderful to receive this feedback. Thanks for sharing your experience with us!

September 27, 2023

The wait time is so long, they have so many customers and not enought personal there. The lady that answers need to be more kind but Juan correa which is the young guy that picked up my car is extremely hel More

by milybavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa “the best”
Oct 11, 2023 -

Lexus of Pembroke Pines responded

Milybavi, we appreciate your feedback and apologize for the long wait time you experienced. We're always looking to improve our customer service experience, so I'll make sure your comments are shared with the team. It's great to know that Juan was able to assist in a positive way! If there's anything else you'd like us discuss or address further, please feel free reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 27, 2023

They did a very poor job. They showed no compassion for what they were doing. They just did a job ,just to do it if you’re going to fix something do it correctly and neatly. More

by caroljackson2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hernandez
Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your experience. We aim for excellence in all we do, and it's clear that we fell short during your visit. Your feedback is important as it helps us improve our service quality. I'd appreciate the opportunity to discuss this further with you and make things right, please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 27, 2023

I am given a service agent however I can never get them on the phone and wven when I leave message I never receive a returned call. More

by FSROBINSON2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience trying to contact our service agent. We strive for excellent communication and it seems we've fallen short in this instance. I'd like the opportunity to personally assist you, so I will reach out directly. I have also left my contact information below. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 27, 2023

Alejandro was great ! he was very courteous and pleasant. He made the transaction smooth and fast. I bought out my lease, everyone in the dealer was very helpful. will go More

by aligonzalez2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Alejandro and our team at Lexus of Pembroke Pines made your lease buyout process smooth and quick! We appreciate the positive feedback and look forward to assisting you with your next purchase. Until then!

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