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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,599 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,599 reviews

July 29, 2023

John my service advisor always delivers excellent customer service with each visit. He communicated with me from beginning to end of my visit. More

by Tan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that John consistently provides excellent service during your visits to Lexus of Pembroke Pines. We'll be sure to pass along the kind words!

July 29, 2023

The staff were friendly respectful and courteous and also were knowledgable. I was happy with the service i Got. More

by liyuabdulali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a positive experience with our team at Lexus of Pembroke Pines. Thank you for your kind words about our staff and service!

July 29, 2023

Richard Monivis has been my salesperson for 9 vehicles, for me and my daughter, since 2004. He is such a gentleman and makes the car buying experience joyful! This purchase was 3 hours, from the moment we More

by Dianne Lovejoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

Dianne, it's fantastic to know that Richard has been consistently providing you with excellent service at Lexus of Pembroke Pines. We're grateful for your loyalty and we look forward to serving you in the future!

July 29, 2023

Excellent service! Juan was very attentive to my concerns and took the time to explain what was happening with my vehicle. Thanks Juan! More

by JENMSAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

It's great to know that Juan provided you with excellent service at Lexus of Pembroke Pines. We appreciate your feedback and look forward to assisting you again in the future!

July 29, 2023

It was hard to navigate the dealership as it was under construction; however, everything worked out well. More

by MARCYB425
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Leon, Finance Manager
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Aug 01, 2023 -

Lexus of Pembroke Pines responded

We appreciate your understanding during our construction phase at Lexus of Pembroke Pines. We're glad to know everything worked out well for you! Thanks for the review.

July 29, 2023

Maintenance report said battery was good. . The next day I had the battery tested because I had to jump start the vehicle. I notice two weeks prior to this service the battery did seem a lit More

by 51sparky
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. It's important that our customers trust in the thoroughness of our maintenance checks, and it seems we've fallen short here. I'd like to discuss this further so we can make things right for you - please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 28, 2023

The 50,000 miles service was very prompt and courteous. My advisor Sebastian Mejia is very helpful and personable. More

by SRMH2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Sebastian and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

July 28, 2023

todo muy bien la atención y el servicio del vehículo un poco larga la espera More

by DANIELMULARSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastián mejia
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Apreciamos su paciencia y esperamos volver a verle en Lexus of Pembroke Pines!

July 28, 2023

This was my first time taking my vehicle to this service center. I was not impressed since I requested to have the "Loud Noise" in the drivetrain looked at and resolved and it was not. I didn't even get a More

by RUBENMONTENEGRO0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to learn about your poor experience with our service center. It's important to us that all customer concerns are addressed and it seems we've missed the mark here. I'd like to personally assist you in diagnosing the drivetrain noise, so please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Aug 11, 2023 -

RUBENMONTENEGRO0326 responded

Hello Osiris, I have called you on a couple of occasions, I have left voice message and have asked to be called and have yet to hear back from you. I would like to have my vehicle looked at so that the issue (unusual noise) can be diagnosed or addressed. Please call me at your earliest convenience.

July 28, 2023

Andre Rust treats his clients like they are family! I never have a problem with my Lexus Service Department experience. More

by ldowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Andre and our service team at Lexus of Pembroke Pines have been able to provide you with such excellent care. Thanks for the review, we appreciate your support!

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