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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

July 28, 2023

Too long of a wait but other than that good customer service. I recommend making appointments. More

by NurseNelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

Nelly, we are sorry to hear about the extended wait time during your visit. We strive to provide efficient services and top-notch customer service, and we are sorry to have kept you waiting. We will pass along your kind praises about our great customer service and assistance, and we will discuss the wait times with our team to improve efficiency for the future. Thank you for bringing this to our attention. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 28, 2023

Simply and easy buying process. Our car was delivered to our home. We recommend Lexus if Pembroke Pines. More

by 7echo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a smooth buying experience with us at Lexus of Pembroke Pines. Thank you for recommending us, and enjoy your new car!

July 27, 2023

The service to the client was very poor. No communication on the status of the vehicle and it took just over 4 hours for a routine oil change, wheel alignment, and tire rotation and rebalanc More

by andresaua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Mejia
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We aim for efficient and communicative service, and I sincerely apologize that our team fell short of those standards during your experience. I'd appreciate the opportunity to address your concerns and see if there's anything I can do to help here. Please reach out to me directly when time permits. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 27, 2023

Tom is amazing to work with as he listens to my needs, and always goes above and beyond to ensure that I receive nothing but top quality which I am very appreciative of. He is very communicative and makes More

by JayKay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Lexus of Pembroke Pines responded

It's great to know that Tom provided you with such a positive experience at Lexus of Pembroke Pines. We're glad he was able to meet your needs and keep you informed throughout the process. Thanks for recommending us!

July 27, 2023

I can’t be more happy about everything since day one at this dealer and the staff.!!! More

by DANYMEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gema in Sales and Jose Amaro at service.
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

Thank you for working with the Lexus of Pembroke Pines team. Your happiness makes our day!

July 27, 2023

tom abrahams was the person who sold me the car , i was extremely happy with his service and quick response More

by Novateck0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you had a great experience with Tom at Lexus of Pembroke Pines. Thanks for the positive feedback, and enjoy your new car!

July 27, 2023

Everybody at the dealership was very nice. But but on my car was returned. It was a little confusing to pick it up because they move the pick up spot because of construction. My seat was moved More

by DSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for any inconvenience you experienced during pick-up at Lexus of Pembroke Pines. We'll take note to ensure customer settings are left untouched in the future. Thanks for bringing this to our attention!

Aug 02, 2023 -

DSH91 responded

Thank you

July 27, 2023

Jose Amaro has always been excellent to every customers. he is always available to answer or return phone calls. He is the best asset for Lexus More

by gstinfil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose's service has been excellent and reliable. It's great to have him as part of our Lexus of Pembroke Pines team! Thanks for sharing your experience with us.

Mar 01, 2024 -

gstinfil responded

Jose always goes way and beyond expectation to satisfy a customer. He is by far one of the main reasons I still own a Lexus. Thank you, Jose, for all your hospitality. You stand very tall in the service department sector. Keep it going. Gus

July 27, 2023

Roberta was wonderful. He was very professional and knowledgeable of what was going on with my car. More

by JPALOV14
Recommend Dealer
Yes
Employees Worked With
Roberto
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Jul 27, 2023 -

Lexus of Pembroke Pines responded

Thank you for giving Roberto a shout-out and for working with us at Lexus of Pembroke Pines! Safe travels!

July 27, 2023

Nicholas was very helpful answering our questions. He took all my phone calls and tried every to obtain the best price for us. Remembered my concerns from three years ago and took his time with us. We More

by Emily Vega
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

Emily, it's great to know Nicholas was able to assist you effectively at Lexus of Pembroke Pines. We're glad he could help make your leasing experience a positive one! Enjoy the ride in your new Lexus NX250!

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