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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

April 10, 2023

Bad customer service experience. Check in personnel was not in tune with my concern. Disappointed More

by HORACEELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check in
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

Horaceellis - I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 09, 2023

Alejandro was very informative, patient, responsive, humorous, and kind. I am glad to have him as a service advisor. More

by WPIERR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to complete your vehicle's service! Alejandro and the Lexus of Pembroke Pines team thank you for your business and wish you safe travels down the road!

April 09, 2023

Melissa Ho took amazing care of me and my needs for the vehicle. She was very communicative and went out of her way to resolve the issues with my vehicle. More

by GLMIRABAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to complete your vehicle's service! Melissa and the Lexus of Pembroke Pines team thank you for your business and wish you safe travels down the road!

April 09, 2023

The dealership is clear and concise on product availability. Also, honest in their presentation. They offer good hospitality More

by beverleyneedham
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for reviewing Lexus of Pembroke Pines! Until next time, safe travels!

April 09, 2023

all was great - professional, timely, just what Lexus should be, have now had the RX 350 model more years, more cars, than can count look forward to next visit More

by KROBKREBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina was it covered for my usual service man
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

We’re delighted to get your 5-star review. Thank you for your business and kind words about us here at Lexus of Pembroke Pines. We wish you a great rest of your day and hope to see you in the future!

April 09, 2023

Really good service; I was satisfied with the customer service, efficiency; amenities, the way overall I was treated as a costumer was great More

by CARLOSG.CASTANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for reviewing Lexus of Pembroke Pines! It makes us proud to receive your kudos.

April 09, 2023

Juan Correa is always great. He makes sure everything is fine and very friendly. Thank you. More

by Tri300zxtt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Report | Print
Apr 19, 2023 -

Lexus of Pembroke Pines responded

We appreciate the kind review! Thank you for choosing Lexus of Pembroke Pines and for sharing your thoughtful feedback about Juan. We hope to see you again!

April 09, 2023

Hello, Watch out. At checkout I was about to be charged over $600 more. Can’t be trusted their calculations More

by EAHGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patricia
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

We are sorry to read this feedback. We strive to deliver a straightforward service experience, and we do not run our business to overcharge our guests. We assure you that we will work to prevent this type of mixup from happening in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

April 09, 2023

Since becoming a member some 10 years ago, it has consistently been the best auto service I have experienced. More

by Fletcher570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

We appreciate the kind review! It is always a pleasure to assist you here at Lexus of Pembroke Pines and we are thankful for your business. Safe travels until we see you again!

April 08, 2023

Customer service is always great. My service advisor Rod and the staff always provide a warm and relaxing experience. He always explains what needs to be done with the car thoroughly More

by Ash206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Apr 19, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that Rod delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

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