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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

March 13, 2023

Took my vehicle for repairs and after bringing vehicle home now having more issues with it.Lexus of Pembroke Pines and Melissa Ho ruined my vehicle and overcharged me for mediocre service.I tried numerous More

by alamo_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ho
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Mar 21, 2023 -

Lexus of Pembroke Pines responded

This feedback is concerning to read, and I understand you're upset. We aim to deliver quick and seamless service, and I apologize this hasn't been reflected in your experiences. This does not sound like the communicative team I know, and I would appreciate the chance to make it right. Please contact me directly when you have a moment to continue this conversation. Thank you, Robert Ladaga - Service Director - 954-443-2332

March 13, 2023

The experience with Lexus of Pembroke Pines was genuinely excellent. Thank you Mike Banko for going above and beyond to get me my NX350 in a though inventory, in record time, and at the right price! I could More

by ChrisP
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review, Chris! We are so glad to hear that you found the right vehicle working with Mike and the Lexus of Pembroke Pines team. Drive safely in your new Lexus NX 350, and we hope to see you back again down the road!

March 13, 2023

Me gustan los servicios brindados y estoy contenta en ser miembro o usuaria de la lexus More

by XIOMY03B@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose amaro
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Mar 14, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines!

March 13, 2023

I have been doing business with Lexus of Pembroke Pines for more than 10 years. It is excellent dealership providing great customer service More

by Elliotgrub1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review, Elliot! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

March 13, 2023

Lexus of Pembroke Pines is the best. Great customer service all around. Can’t imagine going anywhere else More

by MIADELFOSSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

March 12, 2023

Excellent job with trying to determine what was wrong with my vehicle. I appreciated the transparency and the availability of receiving a loaner vehicle throughout the process. Great service overall! More

by WALESKA30
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines this wonderful review and for trusting us with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

March 12, 2023

Very customer friendly , I will use this company again. Patricia took her time with me and contacted me with a very quick turn around time EXCELLENT More

by MEUGENEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia. And the desk at the front
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

We appreciate the kind review! Thank you for choosing Lexus of Pembroke Pines and for sharing your thoughtful feedback about Patricia. We hope to see you again!

March 12, 2023

As always a great experience. Staff is attentive and professional. Thanks for the great service. More

by sdub1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

March 12, 2023

I have been a client of Lexus of Pembroke Pines for over 10 years. They always make me feel like family, the customer service and attentiveness are always impeccable. Highly recommended More

by ypupo86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 12, 2023

Irv Smith is the best to work with when it comes to making any purchases from lexus More

by MIGHTYQUINN247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irv Smith
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Mar 13, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Irv and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

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