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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

February 09, 2023

I used to go to another Lexus location in Miami due to geography and the service I experienced at this service center was by far more outstanding. I was blown away by the efficiency of the service and th More

by ninatn25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 09, 2023 -

Lexus of Pembroke Pines responded

Thank you for visiting Lexus of Pembroke Pines! We are glad that the team impressed you and delivered outstanding service. We appreciate your business and trust in us to assist. See you next time!

February 09, 2023

Took a lot longer for an oil change and tire rotation than I was told More

by ijborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 07, 2023 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

February 09, 2023

I had agreed on a price but when I went to the dealership, they tried to charge me an additional $3,000. I know this happened to other customers too. I also kept asking them to take my title and t More

by CSCOHENVP
Service Time
Recommend Dealer
No
Employees Worked With
Valentina Vergara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Lexus of Pembroke Pines responded

We strive to deliver a seamless experience and it's upsetting to see we've let you down. This does not sound like the straightforward and accommodating professionalism I expect from our team and I apologize for any mix-up on our end and the resulting inconvenience. I'm also concerned you have not seen your referral paid, and I'd like to step in and sort things out directly. I won't be able to locate your contact information without a full name, so please give me a call when you can. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

February 09, 2023

Service advisor Mr Jose was very helpful for fixing my vehicle issue with timely manner and the progress of my repair and cost. More

by RANJITPAUL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 10, 2023 -

Lexus of Pembroke Pines responded

We are glad to hear that Jose was helpful during your car's service! He and the team appreciate your feedback. Thank you for working with Lexus of Pembroke Pines!

February 08, 2023

Amed was great! He was very patient and answered all of our questions. We’re very happy with our choice! More

by mdouglas315
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dayron Armenteros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for the 5-star review! It is great to see that our team is going above and beyond to wow our valued guests!

February 08, 2023

I was very comfortable dealing with Richard Monivis and very happy with the way he treated me. He was very patient and explained everything to me. I had a test drive and felt confident I got a very good de More

by MRS.ROBO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier- test drive, Brian- insurance proof
Feb 08, 2023 -

MRS.ROBO responded

Richard Monivis is a great asset to Lexus of Pembroke Pines and I’m so very happy I met and dealt with him. Thank you.

Feb 08, 2023 -

Lexus of Pembroke Pines responded

Thanks for the awesome praise of one of our team members. Richard is exactly as you described. He has a passion for assisting clients and is packed with knowledge. He and the team are grateful for your trust. Enjoy your new ride and thank you for your business from your friends at Lexus of Pembroke Pines!

February 08, 2023

I am always impressed with Lexus of Pembroke Pines. Andre is welcoming, he communicates on what is happening with my car and everything is always completed in a timely manner. I now live in Fort Lauder More

by newmanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 08, 2023 -

Lexus of Pembroke Pines responded

Andre and the team are always happy to help you out! Thank you so much for supporting Lexus of Pembroke Pines and please let us know if you need anything at all!

February 08, 2023

Richard leads the way, all the way ! What makes Richard's personal service excellent and distinct is that he thinks ahead of you and resolves all the possible issues before they even co More

by MEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your glowing appreciation for Richard! We're elated that he's delivered attentive service and expertise that's accommodated all your needs, even before certain issues come up. He will be so happy to see your kind words, and we are certainly lucky to have him on the Lexus of Pembroke Pines team. Thank you again, and we'll see you next time!

February 08, 2023

Another great experience getting service from Lexus of PP. Great attitude and disposition to serve the customer and go the extra mile in price and service. Kudos to Melissa Ho you rock! More

by franciscoabarca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Feb 08, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review. We're glad that you received excellent service from the Lexus of Pembroke Pines team. We appreciate the awesome feedback about Melissa!

February 08, 2023

Vey please with whole process from start to finish from sales to finance and even taking care of insurance More

by RWOIROL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Lexus of Pembroke Pines responded

There's nothing better than a customer going home happy! Thanks so much for choosing Lexus of Pembroke Pines to assist you with your vehicle purchase. We wish you many safe and happy miles!

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