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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,565 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,565 reviews

January 29, 2023

Excellent service, accurate and fast! Nice attention to details, customer needs, and great communication during service! More

by dakotaman47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for your great review. We're happy to hear that the Lexus of Pembroke Pines team was attentive, communicative, and nice to work with. See you again next time you need us!

January 29, 2023

Everyone in service department is super. Sebastian my advisor is super attentive and always very welcoming. Thank you for your service. More

by carlosg816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to recommend Sebastian and the rest of the Lexus of Pembroke Pines service team. It means a great deal that our commitment to great customer care stood out to you. Take care!

January 29, 2023

Very different to the last service I had. My last service advisor really went out of his way to make me feel as if I was important. Unfortunately he is not with you no longer. Sadly to say I More

by macosta10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J,ose Luis Amaro
Mar 07, 2023 -

Lexus of Pembroke Pines responded

I am sorry to read this review. We strive to deliver attentive and accommodating service for our guests, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to make some necessary improvements moving forward. Lastly, I would appreciate the chance to speak with you to see what more I can do to better your time working with us. If you are willing to discuss this further, please give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2023

Jose was Fantastic and Helpful. Would definitely recommend him anytime any day. Kudos to you. More

by pvcsmaster2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review. We're glad that Jose was helpful and nice to work with. See you again next time here at Lexus of Pembroke Pines!

January 29, 2023

The service took approximately 3 hours eventhough I had a scheduled appointment. I was told by my service agent it take only 2 hours. More

by scott2931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None listed
Mar 07, 2023 -

Lexus of Pembroke Pines responded

Scott, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Mar 08, 2023 -

scott2931 responded

Thank you for the email. I spoke the customer relations manager regarding to the survey I completed.

January 29, 2023

The best dealership in Miami. Best warranty cars with good price. Thanks for Andre - Art - Eid. They helped so much with getting 2 beautiful GX. I’m so happy that I went to this d More

by Bahaa Fayyad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thanks for being a fan of Lexus of Pembroke Pines! We are glad that you scored a great Lexus GX. We appreciate your business and trust in us to assist you. See you again next time you need us, and in the meantime, enjoy the ride!

January 28, 2023

Excellent service and customer care, quality of service are beyond any competitor, and it's affordable. Thanks so much; keep doing what you do More

by carlosjaldin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernadez
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thanks for the review. We are glad that the Lexus of Pembroke Pines team took excellent care of you and your vehicle. We appreciate your business and these kind words. Have a nice day!

January 28, 2023

In one week I change twice my tires , they are so super nice for service, I keep going there for the future! More

by meijiaqiu12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your support and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

January 28, 2023

Excellent professional courtesyi would highly recommend this to anyone who is in search of a vehicle More

by lavernethomas36@miamigov.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to give us a shoutout! The Lexus of Pembroke Pines team is always happy to help and are grateful this commitment to great customer care stood out to you. Take care!

January 28, 2023

Great dealership with excellent customer service. The team at Lexus of Pembroke Pines is so helpful and good communication. Mike Banko has been really helpful. More

by christinapushaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that Mike was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

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