Lexus of Pembroke Pines

Nina Paul made this transaction the easiest and most pleasant car experience I have ever had. No pressure, no sales nonsense. She is honest and wants what is best for you. An honest auto salesperson pleasant car experience I have ever had. No pressure, no sales nonsense. She is honest and wants what is best for you. An honest auto salesperson - not something that you find very often. Keep her contact information for when you are ready. I wouldn't deal with anyone else. Thank you so much Nina for making car buying a positive experience. More

I have purchased or leased 4 or 5 cars there and usually had a good experience. My recent visit was to get information about purchasing my car from its lease. I made an appointment with Nicholas Ensey (I ac had a good experience. My recent visit was to get information about purchasing my car from its lease. I made an appointment with Nicholas Ensey (I actually made 2 appointments with him) and he didn't show up for either of them. So for the first appointment I met with someone else but just ended up driving new cars. Since Nicholas wasn't there for my second appointment, Christopher Ramos was assigned to me. Unfortunately it seemed that he was also working with other people. When I complained about the "dealers fee" he told me it would be applied towards a maintenance agreement if I purchased one. I was then brought to the business manager to sign all the paperwork. (I forget his name). However, he kept taking phone calls and leaving the room to discuss some MORE IMPORTANT customer. I signed all the paperwork without really looking at what I was signing (my fault) because I was pretty much being disregarded. After signing I was dismissed but didn't realize that I never received any paperwork. After I paid, (which by the way did not have a discount on the maintenance agreement), I was told I should have been given a flash drive. I couldn't find the gentlemen who was busy with the more important customer. I eventually found Christopher who said he would go and get it for me. I waited over 15 minutes for him to return. He apologized and said he was pulled away to take care of something else. It's distressing since I have been a customer since 1998 and have never had any complaints. But Obviously I am not considered to be an important customer so it is very doubtful that when I purchase my next Lexus that I will return to Pembroke Pines. JM Lexus, here I come!!! I'm curious to see if anyone responds to my review........ More

Great service and very helpful staff who answer all questions without hesitation. Love how fast the service was as well. questions without hesitation. Love how fast the service was as well. More

My husband and I have been leasing and purchasing cars from Richard Monivis, at Lexus of Pembroke Pines for over twenty years! Richard, along with Moez Sachedina, have always treated us respectfully and p from Richard Monivis, at Lexus of Pembroke Pines for over twenty years! Richard, along with Moez Sachedina, have always treated us respectfully and professionally, and made sure we had the best deal possible. Also, once we had the car, we always had the assurance that if we needed help or had any questions, Richard and his staff were always there to help us. We have sent friends to him and they too were totally satisfied. Even though we have moved further in north in Florida, we always return to Richard to get our cars. We have always been totally happy and satisfied. More

Amazing service. friendly staff members ready to help & assist in every way they can help. friendly staff members ready to help & assist in every way they can help. More

I have been a customer for many years, and the service is always superb. Jeffrey, my advisor is always very helpful. Thank you ! always superb. Jeffrey, my advisor is always very helpful. Thank you ! More

It met my expectations ; service advisor was professional with dealing with the situation. and kept me informed. with dealing with the situation. and kept me informed. More

Took my vehicle for repairs and after bringing vehicle home now having more issues with it.Lexus of Pembroke Pines and Melissa Ho ruined my vehicle and overcharged me for mediocre service.I tried numerous home now having more issues with it.Lexus of Pembroke Pines and Melissa Ho ruined my vehicle and overcharged me for mediocre service.I tried numerous of times to make contact and no response.They just lost a customer of 20 years. More

The experience with Lexus of Pembroke Pines was genuinely excellent. Thank you Mike Banko for going above and beyond to get me my NX350 in a though inventory, in record time, and at the right price! I could excellent. Thank you Mike Banko for going above and beyond to get me my NX350 in a though inventory, in record time, and at the right price! I could not be more pleased with my experience. I knew I was talking to someone I trust. I am lucky that my brother referred you to me, he was right you were AMAZING! No stress, no long waits at the dealership, no pushing. I highly recommend Mike for your future lease. Thank you for all your hard work. More

Me gustan los servicios brindados y estoy contenta en ser miembro o usuaria de la lexus ser miembro o usuaria de la lexus More