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Lexus of Pembroke Pines

Pembroke Pines, FL

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Employees
Reviews
Vehicles
4.6
17,691 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your ...
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,691 reviews

May 04, 2023

Worst dealership in the world. They do not inspect a new car when it is delivered to customer. My new car came in with scratches and chipped paint. No one returns calls. Even indiv More

by SUCOBAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Lexus of Pembroke Pines responded

We are very sorry to hear about your experience, and we want you to know that we take your concerns seriously. We strive to deliver top-notch service at every touch point, and it sounds like we fell short of that during your time with us. Please reach out to me directly so that I can learn more and see how we can make things right. Thank you for your feedback, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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May 04, 2023

It was a great experience. I excellent service and speedy process. Very happy with everything. Thanks More

by loreluciani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Lexus of Pembroke Pines responded

We are thrilled to hear you had a great experience at Lexus of Pembroke Pines! Thank you for sharing this praise with the team.

May 04, 2023

Our experience with Kelsey was very pleasant! She was patient, transparent, and kept us informed each step of the process. More

by Nicole Cisneros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Lexus of Pembroke Pines responded

Nicole, we're so glad that you had a pleasant experience with Kelsey at Lexus of Pembroke Pines! It's wonderful to hear that she was transparent and kept you informed throughout the process. We appreciate your business and hope to see you again in the future!

May 04, 2023

Not welcoming, enclosed offices, feels like an office and a place I would not come to visit. I bought a car, no water no coffee was offered. Not even a key chain with my new car. I got my previous car in L More

by tcohen24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Veronica Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear that your visit to our dealership was less than satisfactory. We strive to provide a welcoming atmosphere with excellent customer service, so it's disappointing to hear that we missed the mark. We appreciate your feedback and will do what we can to improve our space and training moving forward. If there is anything else you would like to share, please feel free to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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May 04, 2023

I have purchased 2023 -Lexus ES 350 Amed Rodriguez was very helpful, excellent communications and excellent politeness and very thorough explaining final details about car He is a Great employee with Lex More

by Patmak
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Lexus of Pembroke Pines responded

Your review is music to our ears! We're overjoyed Amed could be the ideal salesperson for you and provided thorough and courteous communication. We're certainly lucky to have such a great team and customers at Lexus of Pembroke Pines. Enjoy your new 2023 Lexus ES 350!

May 03, 2023

Great customer service Jeffery is a class act, he always takes care of us. Jeffery always makes our time at Lexus special. More

by MARYJET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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May 04, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to see that Jeffrey delivered exceptional customer service at Lexus of Pembroke Pines! Our team is grateful for your kind praises and it's always a pleasure to hear how much our team members strive to make each visit special. Thank you for sharing and we look forward to seeing you soon!

May 03, 2023

I had a great experience with Michele and the staff at Lexus of Pembroke Pines! I purchased a 2024 NX 250 and I love it! The representative was detailed in their explanation and setup of the vehicle. The More

by kerriann.uter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

Congrats on your new 2024 Lexus NX 250! We're thrilled to hear that your experience at Lexus of Pembroke Pines was valuable, Kerriann! It's excellent to know that Michele and the staff provided you with detailed explanations and the vehicle setup that you needed. Enjoy every mile!

May 03, 2023

thank you for selling us the car. was a pleasure to do business with lexus of pembloke pines More

by CLAUDIA.SG1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to work with you, Claudia! Thank you for trusting Lexus of Pembroke Pines with your business.

May 03, 2023

Mr Fred was amazing Car sales man, very patient and polite with me. Thank you Mr Fred I love my vehicle. More

by NICOLETURNER85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Fred's patience and politeness made your car-buying experience at Lexus of Pembroke Pines an amazing one! Thank you for sharing how much you love your new vehicle. We appreciate your business and hope you enjoy many happy miles with it!

May 03, 2023

Mr Fred was amazing Car sales man, very patient and polite with me. Thank you Mr Fred I love my vehicle. More

by NICOLETURNER85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Fred provided you with such a great car-buying experience! It sounds like his patience and politeness made all the difference. On behalf of the team at Lexus of Pembroke Pines, we hope you enjoy your new vehicle for years to come!

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