Lexus of Pembroke Pines

Eid was terrific, worked very hard to complete sale. Ran into far too many frustrating complications that Jorge, the manager, failed to meet with efficiency. Took dealership a week to figure out hold up Ran into far too many frustrating complications that Jorge, the manager, failed to meet with efficiency. Took dealership a week to figure out hold up on wire transfer error...incorrect sale total was given to broker; thus, figures did not match causing a decline in the transfer. Also, Lexus of Pembroke Pines would not cut me a check for the over charge and give it to designated driver upon pickup. I still do not have that check...uncalled for! This was my first disappointment with Lexus of Pembroke Pines. More followed! I bought the car online from Michigan so had to arrange a personal pickup of the car to my Florida home, a two hour drive. It was scheduled with coordination between my friends and Eid; however, it had to be rescheduled due to the dealership delay in confirming the final wire transfer figure. Once again, I was inconvenienced and frustrated! On top of this, I was shorted one set of keys ( key fab). The car sale should definitely have included two fabs; I was not aware of this issue until pickup day. That communication was from my friends, not the dealership. Because the car needs to be at a dealership to program a fab, Jorge told me that I would have to make the two-hour dealership return drive. My preference was to take the car to a local dealership for this service, expecting that the two Lexus dealerships could work out the needed exchange of funds. I was told the charge to me personally would be nearly $500. I was not willing to assume that cost due to my dealership's lack of responsibility. Jorge insists the service has to performed at his dealership, a convenience and cost saving to him...ignoring appropriate customer service to me. Unfortunately, I cannot rate the dealership with the same number of stars I would give Eid! I cannot recommend Lexus of Pembroke Pines for the stated reasons. More

Everything went very smoothly and the car was returned clean and working well. I will use them again clean and working well. I will use them again More

Hands down the best experience I have ever had in regards to getting a new vehicle. The service was top tier. to getting a new vehicle. The service was top tier. More

Dealership was clean. Lots of social distance seating. Car well maintained, new battery installed and cleaned. Lots of social distance seating. Car well maintained, new battery installed and cleaned. More

Sebastian was a great help in assisting me with my car service. Will come back. service. Will come back. More

Zee was awesome, we drove from Orlando to work with him. He is the best, has knowledge of the vehicle’s and a good listener. Very easy to deal with. Had a very smooth experience, never thought buying a car He is the best, has knowledge of the vehicle’s and a good listener. Very easy to deal with. Had a very smooth experience, never thought buying a car would be this good More

Very professional and helpful. Always goes the extra mile to ensure that I have the best deal to meet my needs. Always goes the extra mile to ensure that I have the best deal to meet my needs. More

Zee is awesome. We'll informed. I drove 100 miles from my home because they're willing to make deals We'll informed. I drove 100 miles from my home because they're willing to make deals More

Dropped off LS 500 for service. Got 2 solicitation sales calls and none regarding service status. After several hours I called service twice, was put on hold and went to voicemail Got 2 solicitation sales calls and none regarding service status. After several hours I called service twice, was put on hold and went to voicemail. All I wanted to know was approximate time so I could plan my activities. Later got text to go to cashier. Still didn't know if everything was done. Called cashier and was told I could pick up. This lack of communication is not good service much less Lexus service I've experienced with JM Lexus which is close to my office. More

Had a great experience she took it step-by-step and made sure I got what I needed and wanted definitely refer her to everybody and will be back! sure I got what I needed and wanted definitely refer her to everybody and will be back! More